Wraparound Facilitator

POSITION SUMMARY:

The System of Care (SOC) Wraparound Facilitator will lead the discussion that will identify the needs and resources for the family and will establish creative and effective safety and treatment plans.  At critical junctures of the case, the System of Care (SOC) Wraparound Facilitator will assess a family's situation to determine risk level, identify options, and arrive at a shared decision on the best approach to ensure child safety, mitigate risk, and provide assistance to the family. The System of Care (SOC) Wraparound Facilitator is charged with ensuring that decisions are made via shared risk decision making. The System of Care (SOC) Wraparound Facilitator will encourage family attendance and will ensure that the staffing is in line with the model. The System of Care (SOC) Wraparound Facilitator is the face of the agency and will need to incorporate the five promises when working with families in this setting. The System of Care (SOC) Wraparound Facilitator is also responsible for case management duties to include assessing, linking, coordinating, and monitoring services from mental health, physical health, social, educational, entitlement, and vocational rehabilitation to help children, families and adults live work, and participate fully in their community.  It includes a collaborative coordination and development of a culturally specific individualized services plan in partnership with the individual, which reflects strengths and self identified goals.  As an integral part of case management services, discharge/transition services are arranged or coordinated by the case manager as an individual is preparing for discharge and transition from one level of care to another.  These services are designed to support the attainment of individual-defined goals as identified in the individuated Treatment Plan (e.g. stable living arrangements, quality relationships, employment, vocational training or school attendance.)   All services will be provided within a Recovery-oriented system of care, which builds on the individual's strengths and incorporates community, natural systems, and clinical supports and services in the management of the individual's needs.

Responsible to meet productivity requirements of 75% which includes 1440 billable hours annually or a minimum of 24 billable hours per week.

PRIMARY RESPONSIBILITIES:

1. The System of Care (SOC) Wraparound Facilitator will be responsible for leading the IDT staffings.
2. The System of Care (SOC) Wraparound Facilitator will maintain the electronic scheduling system and will be responsible for ensuring that the families are scheduled in compliance with their availability. The System of Care (SOC) Wraparound Facilitator will be available for any emergency meetings on an as needed basis.
3. This System of Care (SOC) Wraparound Facilitator will work with their supervisor to discuss critical events that can impact the safety of the client or family being served.
4. Work with consumers to identify services needed in the home and/or hospital to maintain the least restrictive environment (i.e.; outpatient counseling, medical/psychiatric appointments, linkage, monitoring, etc.).
5. Provide primary case management services in accordance with DCF, Medicaid and Corporate directives.
6. Provide services in the field/community (i.e., consumers' homes, residential settings, local and state hospitals in vivo).
7. Recognize and immediately respond to client needs and concerns impacting ability to function in the community.
8. Attempt to reduce psychiatric hospitalization by working with the individual to identify a recovery plan and crisis plan that identifies symptoms, and triggers to relapse as well as supports and interventions.
9. Promptly assist with clients discharge planning when admitted to local inpatient hospital within 24 hours.
10. Must maintain a caseload with no less than 75% direct service.
11. May attend all Baker Act Hearings, pre-admission staffings, and discharge planning meetings, treatment team staffing's, as needed, and interdepartmental staffings.
12. Be familiar with NAMI, advocacy groups, and link clients as needed.
13. Transport clients as indicated in service plan in personal vehicle as part of service provision.
14. Visit or work at sites outside the office as needed or required for services provision and provide own safe transportation to such locations.
15. May work with consumers in an ALF or group homes to identify services needed in the ALF to maintain the least restrictive environment (i.e.; outpatient counseling, medical/psychiatric appointments, linkage, monitoring, etc.).
16. Must follow Targeted Case Management Medicaid requirements as stated in Medicaid Manual.
17. Complete administrative reports and forms according to Program expectations.
18. Ability to partner across the organization with multiple departments through the exchange of data, information, and frequent communication.
19. Perform other job-related duties as required and assigned.

Case Consultation

1. Discuss aspects of client care with treatment staff.

2. Interface and link with referral sources and outside organizations.
3. Interact and advocate within the client system.
4. Recognizes needs and discuss with treatment team the aspects of client care.
5. Provide psychiatrist with concise statements of client current status.
6. Expand knowledge of psychotropic medications.
7. Engage in case consultative activities with personnel of the organization and other organizations, as appropriate and as allowed by legal and policy restraints.
8. Provide program consultation and education services to other organizations, and the public, as expected by the Program.

Professional Practice

1. Approach clients in an open and responsive manner.
2. Recognize individual differences and develop a sense of rapport with clients.
3. Practice of treatments is governed by a code of ethics and is operational within the philosophy of the corporation, which stresses the dignity of the individual.
4. Seek to expand knowledge of treatment and treatment resource alternatives.
5. Respond promptly to requests for information and return phone calls to collateral organizations and clients in an appropriate and timely manner.
6. Must model excellent customer service to both internal and external customers.
7. Must utilize the evidence based practice of Wraparound

Crisis Intervention

1. Handle crisis situations in a professional and timely manner and inform supervisor.
2. Demonstrate flexibility in order to prioritize daily schedule to accommodate crisis situations as they occur.

Documentation

1. Document services according to current policies and procedures and standards set forth by Medicaid and regulatory policies.
2. Progress notes are submitted within 24 hours from time of services, and within 48 hours for field services.
3. Comprehensive service plans and Individual Service Plans are to address consumer needs in a meaningful and measurable manner.
4. Comprehensive service plans are to be reviewed and renewed within funder time frames and requirements.
5. Significant changes in consumer's living, learning and leisure activities will be documented and updated, as needed.
6. Documentation will be legible, factual and concise and must include full signature with credentials.
7. Medical records accurately reflect the nature of service activities provided, timeliness of services, outcome and reflect progress or lack of progress with regard to individual service plan.
8. All documentation is appropriately signed and properly credentialed.

Operational Skills

1. Any off site appointments must be specific as to where, whom, and when returning to office.
2. Schedule and schedule changes are clearly communicated to Supervisor or Director.
3. Comply with organization transportation policies and procedures and with all insurance requirements.
4. Follow vehicle safety check form and proper reporting procedures when transporting clients.
5. Complete Incident Reports in a timely manner and notify Supervisor as soon as the incident occurs.
6. Up to date on all e-learnings & mandatory DFL trainings.
7. Report abuse and neglect reports in accordance with State statutes.

Personal Staff Development

1. Attend agency trainings based on DCF Administrative Codes/Policies and Procedures, identified needs of children and families, Florida Statutes, new processes and procedures, etc.
2. Participate in quality improvement functions associated with children and  families
3. Attend available training related to facilitation, family team conferencing, shared decision making, safety planning, Wraparound etc.
4. Interact in a professional manner with staff from other agencies in order to build relationships and develop necessary services for clients.
5. Must be trained or obtain training on Wraparound
6. Must meet criteria for Targeted Case Manager as outlined in the Medicaid TCM handbook.

Administrative Functions

7. Maintain the electronic scheduling system.
8. Documentation and Navigation of the electronic records (FSFN /Avatar)
9. Proficient in Microsoft word/excel, FSFN /Avatar

1. Participate in the intake function on an as needed

SECONDARY RESPONSIBILITIES:

1. Comply with all agency policies and procedures including, but not limited to, the agency attendance policy, code of conduct, and ethics policy
2. Must not present a direct threat to the safety or health of the employee or others
3. Attend trainings as required
4. Maintain effective working relationships with co-workers
5. Effectively and consistently follow through with assignments in the designated time frame
6. Maintain consumer confidentiality according to state law, professional standards, and agency policy
7. Promote and maintain a professional attitude at all times

ACCESS TO PROTECTED HEALTH INFORMATION:

Will be knowledgeable in and practice all   policies and procedures related to privacy and security practices cited in the Health Insurance Portability and Privacy Act (HIPAA) applicable to my program and position.

EDUCATION EXPERIENCE/REQUIREMENTS:

Must hold at least a minimum of a Bachelor's Degree in Psychology, Social Work or related area of study from an accredited university.   Master's degree in the above identified fields preferred.

KEY PERFORMANCE STANDARDS

The employee will comply with or maintain:

1. All Organization policies and procedures especially those dealing with confidentiality according to state  laws, professional and contractual standards, and HIPAA regulations
2. A high level of accuracy with data processing
3. Positive relationships with all employees and clients.
4. A professional attitude at all times
5. A work ethic that insures effective and consistent completion of tasks
6. Answer telephones promptly and in an appropriate manner using tact and courtesy. Apply knowledge of the Organization's programs and resources in taking messages and giving information. This will involve routing emergency calls to the proper personnel, quickly and efficiently.
7. Must not present a direct threat to the safety or health of self or others.
8. Remain current on training and documentation requirements.
9. Promote a culture of continuous quality improvement.
10. Supports and adheres to the five client promises.

SAFETY EQUIPMENT / PROCEDURES

Employee is required to:

1. Maintain the safety of self and others at all times
2. Complete all mandatory Health, Safety and Emergency Preparedness Trainings
3. Wear seat belts while driving on organization business, and follow all corporate safety policies and procedures.

BASIC STANDARDS OF PERFORMANCE:

1. Arrives to work on time, uses leave according to established policies, completes paperwork and projects within deadlines.
2. Exhibits willingness to assist colleagues, assumes additional responsibilities willingly, works varying hours to meet client accessibility and recommends program changes and improvements.
3. Maintains an overall work attitude of cooperation and professionalism in all interactions with agency staff and community professionals. Communicates and interacts appropriately with colleagues.  Follows through with paperwork to ensure smooth operations with Agency.
4. Conducts self in a professional manner with colleagues, peers, and clients. Demonstrates professional behavior toward clients consistent to the enhancement of the client's dignity and well-being.  Upholds established policies and professional standards of conduct.
5. Attendance and punctuality are prerequisites of satisfactory performance.
6. There will be compliance with all company policies and procedures.
7. Obtain familiarity with company mission and adherence to the company's philosophy of continuity of quality care.
8. There will be satisfactory completion of primary and secondary duties and responsibilities of the position as required by management and supervision.
9. Meet the minimum requirement and demands of the position, including funding goals and objectives.

PHYSICAL DEMANDS/WORK ENVIRONMENT/OTHERS:

1. Requires a flexible schedule, possible evening hours and up to 12 hour days.
2. Is subject to air-conditioned environment on a daily basis.
3. May be dealing with potentially dangerous situations/consumers.
4. Requires ability to function effectively in a smoke-free workplace.
5. Requires stamina to keep pace in a rapidly moving and fast-paced atmosphere.
6. May be exposed to contagious conditions and communicable diseases, including but not limited to AIDS/HIV, staph, hepatitis, rubella, tuberculosis, cytomegalovirus, blood borne pathogens, lice, and scabies.

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