Supervisor of Intensive Family Services

POSITION SUMMARY:

This is a responsible supervisory position providing leadership for the Children and Families post judicial reunification support services that includes, targeted case management, IDT facilitator and in-home therapy by licensed and master's level licensed therapists. This position reports directly to the Assistant Director of Integrated Family Services-

PRIMARY RESPONSIBILITIES:

Administrative/Supervisory Responsibilities

1. Ensures adequate staff coverage for all service activities.
2. Ensures that productivity levels of staff are adequate and relevant to service needs.
3. Reviews statistics and service line reports on an ongoing basis and takes appropriate corrective actions as needed.
4. Monitors progress and ensures achievement of each service line's contractual goals and objectives through a child safety lens.
5. Participates in the process of service line planning as appropriate and requested by the Assistant Director of Integrated Family Services.
6. Ensures that client records are maintained with compliance.
7. Interviews for open positions and selects primary job candidates.
8. Ensures the development of Staff Development plans for staff under supervision and ensures staff under supervision complete required training.
9. Organizes work, establishes priorities and exemplifies adaptability to change and creative thinking to improve quality, productivity, and customer service/satisfaction.
10. Addresses staff performance issues as needed; promotes professional responsibility; coaches staff to be successful in job duties.
11. Motivates staff; keeps staff well informed and solicits input to appropriately manage the service lines.
12. Completed performance evaluations on a timely basis and as needed.
13. Provides constructive feedback to staff on an ongoing basis and takes appropriate corrective action for sited deficiencies.
14. Ability to partner across the organization with multiple departments through the exchange of data, information, and frequent communication.
15. Clinical Direct Services
16. Ensures that case management and in-home therapy staff establish and maintain effective rapport with clients and maintains high satisfaction rate with clients.

1. Supervisor will manage to a recovery and resiliency based service delivery system.
2. Supervisor will provide clinical oversight to the development of the consumer (of services) service plan/recovery plan.

1. Supervisor will ensure that all required clinical paperwork is completed within time frames set forth by policy and external regulatory bodies.
2. Adheres to Organization policies, professional standards and legal requirements regarding clinical practice.
3. Supervisor will be familiar with National Alliance for the Mentally Ill.
4. Supervisor will serve as back up to "on-call" services when clinically appropriate or administratively necessary.
5. Demonstrate cultural competency in service provision including recognition of any unique aspects of persons served.
6. Supervisor will act as the point of contact for all program site visits, audits, or other program monitoring by outside sources as requested by the center director.
7. Supervisor will be responsible for completing chart audits as a measurement of quality at least monthly or as needed using the electronic health record system (Avatar).
8. Provide a minimum of 6 clinical billable hours per week.
9. Insure that staff involve significant others of clients in their evaluations as appropriate.
10. Demonstrate a high level of responsibility and accountability for client care for all assigned clients, with timely follow-up, engagement, managing a high show rate, and ensuring an efficient client discharge planning process.
11. Adheres to Agency policies, professional/ethical standards and legal requirements regarding clinical practice.   
12. Demonstrate cultural competency in service provision including recognition of any unique aspects of persons served.Administrative/Individual and Team Effectiveness
13.  
14.  

1. Administers, scores, and interprets relevant objective and projective measures. Measures are selected based upon the referral question, with specific measures used with individuals where there is concern about their ability to parent effectively. 

1. Complete documentation for all services provided and for the purpose of documenting client progress or regress including the documentation of all missed appointments, efforts to engage, and case closures.
2. Regularly attend scheduled staff meetings, supervision, and other required meetings.
3. Demonstrate ability to accept and share ideas with others; exhibits good listening skills; proactively communicates with supervisor on an on-going basis regarding progress with specific tasks, and identifies problems and successes.
4. Demonstrate reliability to perform job related responsibilities; takes responsibility for own actions and completion of assignments; follows instructions; and responds to supervisory directions.
5. Demonstrate competency in schedule, organizing work time; use time efficiently; prioritize and plan work activities appropriately. Use supervisory assistance as needed but fulfill job functions independently.
6. Demonstrate initiative; undertakes self-development activities without being prompted; provides creative input and feedback; volunteers for assignments and additional responsibilities.
7. Accept feedback and constructive criticism in a positive manner and demonstrates performance improvement through application of supervisory direction and feedback.
8. Maintains effective relations with other staff, clients and outside agencies, stakeholders and funders.
9. Promote a positive, helping work environment. Participate in being part of the solution; offer assistance and support to co-workers. Work actively to resolve conflict with others. Demonstrate efforts to improve overall performance of the department and the agency.Quality Assurance Measures
10.  
11. Comply with all corporate policies and procedures.
12. Ensure that client records are entered and maintained in the electronic health records system.
13. Develop and demonstrate cultural competency in service provision to the diversity of the persons served.
14. Develop and maintain excellent customer service standards, upholding the 5 client promises.
15. Maintains confidentiality in compliance with HIPAA privacy rules and maintains security of both electronic and paper client documents.
16. Demonstrate understanding of job responsibilities and scope of work; knowledge and use of policy and procedural regulations.
17. Demonstrate competency in all aspects of the job and exhibit ability to learn and apply knowledge to solve complex problems.

1. Demonstrates dependability and reliability through arriving to work on time, meetings on time, communicating with supervisor on leave requests and utilizing very little, if any, unplanned leave.

1. Adhere to agency standards regarding correct and thorough completion of forms, records and documentation.
2. Maintain ethical and legal standards and professional boundaries with co-workers, clients and families; demonstrates compliance with agency legal and funding requirements and communicate any concerns regarding ethical, legal or quality standards and per agency policy.Personal Staff Development
3.  
4. Formulate and update annually a personal Staff Development plan which appropriately addresses personal goals and the responsibilities of the position.
5. Complete all required agency training annually.
6. Demonstrates competency in utilizing electronic records system.
7. Pursues continuing education and development opportunities.
8. Maintains necessary credentials/licensure to perform job; completes agency and grant/funder training in a timely manner.
9. Up to date on all e-learnings & mandatory DFL trainings. 
10. SECONDARY RESPONSIBILITIES:
11.  

1. Perform other job-related duties as required and assigned.PERFORMANCE STANDARDS:
2.  

1. Must comply with all agency policy and procedures including, but not limited to, the corporate attendance policy.
2. Must not present a direct threat to the safety or health of the worker or   others.
3. Attend training conferences as required.
4. Maintain effective working relationships with co-workers.
5. Maintain a professional attitude at all times.
6. Effectively and consistently follow through on all assignments.
7. Meet the minimum productivity standard of 1 evaluation per 8 hours worked. SAFETY EQUIPMENT / PROCEDURES:
8.  

1. Employee is required to maintain the safety of self and others in various     situations. Required to complete the Health, Safety and Emergency Preparedness Training. Must wear seat belts while driving on agency business. Must comply with all agency safety policies and procedures.
2. Employee must possess a reliable vehicle to drive during field work, have a good driving record, and maintain specific automobile insurance coverage as required by the agency.OFFICE MACHINES & EQUIPMENT USED:
3.  

1. Multi-line Telephone System
2. Copier, Computer, Printers, and Fax
3. Electronic health record    
4. Formal Education
5. EDUCATION EXPERIENCE/QUALFICATIONS//REQUIREMENTS:

1. Master Degree in Social Work, Psychology, Counseling or Marriage and Family
2. Licensed as a Clinical Social Worker, Mental Health Practitioner, Marriage and Family Therapist. LCSW preferred. Skills
3.  

1. Must verbally communicate in an appropriate and professional manner with clients, consumers, and staff.
2. Must effectively apply clinical knowledge.
3. Must communicate ideas in a clear, concise written format and              adequately express self both verbally and in writing.
4. Must possess agency and time management skills.
5. Must maintain an appropriate balance between autonomous functioning and the use of supervisory support.
6. Must possess basic computer literacy and ability to enter and manage data in electronic health records system.
7. Knowledge of DSM-IV and ICD-9 diagnostic codes.
8. Basic knowledge of psychotropic medications.Experience/Knowledge
9.  

1. Knowledge and experience working with field services that include targeted case management, intensive case management, and in-home therapy has sufficient clinical knowledge of Cognitive Behavioral Therapy and other evidence based treatments.
2. Must acquire knowledge of community resources.
3. Provide supervision and guidance to behavioral health case managers who provide services to adults and children, and licensed and non-licensed therapists. Provide review and oversight on assessments, treatment planning, case management and therapy activities including documentation.
4. Has sufficient knowledge of regulatory standards that include but are not limited to Medicaid, TANF, Medicare, CARF.Ability
5.  

1. To stay calm and follow procedures in a crisis.
2. To communicate effectively, verbally and in writing with client and address their questions, comments or concerns.
3. To read and speak English accurately.
4. Requires stamina to keep pace in a rapidly moving and fast paced   atmosphere. 
5. WORKING CONDITIONS:
6.  

1. Requires a flexible schedule with the ability to work 12 hour days if required.
2. Requires reliable transportation.
3. May be dealing with potentially dangerous situations/consumers.
4. Requires ability to function effectively in a smoke-free workplace.
5. Must provide transportation for required consultative activities.
6. May be exposed to contagious conditions and communicable diseases, including but not limited to AIDS/HIV, staph, hepatitis, rubella, tuberculosis, cytomegalovirus, and blood borne pathogens, lice and scabies.
7. Requires maintenance of a clear driving record, vehicle insurance and inspections if transporting clients.ACCESS TO PROTECTED HEALTH INFORMATION:Will be knowledgeable in and practice all   policies and procedures related to privacy and security practices cited in the Health Insurance Portability and Accountability Act (HIPAA) applicable to my program and position.
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