SENIOR DIRECTOR OF QUALITY AND RISK MANAGEMENT

Salary: $100,000/ year

POSITION SUMMARY:

This is a professional position providing overall leadership of Quality and Risk Management functions of a multi-site community behavioral healthcare organization that provides wrap-around behavioral health services to adults, children and families.

The Senior Director of Quality will provide administrative leadership, strategic direction and management for all aspects within the quality department of the organization, including the implementation and management of Directions for Living's Quality Improvement and Compliance Program. As such, the Senior Director of Quality Management will serve as the agencies Compliance Officer. The Senior Director will lead initiatives in designing, monitoring, and implementing programs to improve client care at Directions. The Senior Director of Quality will collaborate with the medical, administrative, and clinical staff to develop systems that improve processes, client outcomes, client care coordination, resource utilization, as well as clinical, safety, and financial outcomes. The Senior Director of Quality in partnership with the Director of Quality Management will oversee the functions of clinical quality, accreditation, contract compliance, risk management, process improvement, customer feedback, and is responsible for coordinating organization-wide performance improvement, meaningful use of the electronic health record, ensuring regulatory compliance, and promoting client safety.

This position is responsible for professional level management activities including compliance with internal, state, and federal regulations; and the provision of high quality, cost effective, client care. The Senior Director of Quality works to establish and promote a culture of operational excellence. The Senior Director of Quality Management also serves as the Risk Manager and will be responsible for identifying areas of risk or potential liability to the organization and the management of said risk and liability.

EDUCATION EXPERIENCE/REQUIREMENTS:

1. Master's degree in social work or closely related degree preferred or Bachelor's degree in a related field with 2-5 years staff leadership and supervision experience required. Certified Professional in Health Care Quality (CPHQ) also required and or may be obtained within 6 months of hire
2. Must have excellent communication skills and the ability to communicate effectively with funding source representatives, staff and the general public. Excellent organizational, time management and leadership skills required. Advanced computer literacy, Cost Center budget comprehension and strong Clinical knowledge with 5-10 years of progressive healthcare senior management experience preferred.
3. Knowledge of healthcare operations and the flow of protected health information throughout the agency required. Understanding of State and Federal laws pertaining to client privacy rights and protections also required. Understanding of Risk Management Laws and Regulations with extensive knowledge of Medicaid, Medicare, and other healthcare regulations including licensure and survey requirements required.
4. Must have extensive knowledge of the Commission on Accreditation of Rehabilitation Facilities (CARF) accreditation process. Strong data analysis, communication, analytical, critical thinking and leadership skills required. Extensive knowledge of implementing agency wide use of an electronic medical or health records. Child welfare knowledge is required.

EOE/DFW/ Smoke Free Campus

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