Program Director of Child Safety

POSITION SUMMARY:

This is a key position involving substantial program development and oversight responsibilities. This position acts as supervisor to the Child Safety Assistant Directors of the community-based care program intervening with children and their families who are referred for child abuse and neglect.  Work also involves coordination and consultation with the lead agency and other service providers, monitoring of services and assurance of compliance with all rules and regulations regarding the child welfare system.

PRIMARY RESPONSIBILITIES:

Program Administration

1. Develop annual plans and multi-year goals and objectives for the Child Protective Services and the Directions Strategic Plan relative to services under management. Monitor and report progress.

1. Ensure intra-organizational planning and coordination of CPS services with the other relevant Departments and Management Team members.

1. Participate in the development of the annual budget, as well as necessary budget revisions during the year.
2. Monitor revenue and expenditures of the various services within the program on an ongoing basis, and adjust as appropriate.

1. Ability to partner across the organization with multiple departments through the exchange of data, information, and frequent communication. 

1. Provide leadership and guidance for staff through appropriate program procedures in accordance with both state and lead agency standards and Directions policies.
2. Coordinate involvement of program staff in state, lead agency and Directions management information system and other data reporting processes.
3. Ensure proper preparation of staff for audits and reviews.
4. Ensure that all Program records are maintained according to state, lead agency, and organizational policies and procedures. Ensure that department manuals and guidelines are written, amended and updated as appropriate.
5. Hire, evaluation, and termination of direct employees.
6. Monitor the convening team meetings on a regular basis.
7. Ensure on call schedules are set quarterly.
8. Ensure cases are assigned to assure balanced caseloads across teams.
9. Ensure that all required reports and paperwork, to meet compliance with the contracting agency and other governing bodies, are completed by required due dates.
10. Oversee the completion of client transfers, referrals, summaries, reports, authorization for release of information, and other forms according to Organization and Program policies and procedures.
11. Review documentation for closing case records to ensure compliance with Program policies and procedures.
12. Regularly attend scheduled Organization and Program meetings as appropriate.
13. Conduct internal Quality Assurance activities with program staff in accordance with the organization's QI plan.
14. Ensure that case plans are developed within the expected time frame with all appropriate signatures.

Administrative Duties

1. Hire, evaluation, and termination of direct employees.
2. Monitor the convening team meetings on a regular basis.
3. Ensure on call schedules are set quarterly.
4. Ensure cases are assigned to assure balanced caseloads across teams.
5. Ensure that all required reports and paperwork, to meet compliance with the contracting agency and other governing bodies, are completed by required due dates.
6. Oversee the completion of client transfers, referrals, summaries, reports, authorization for release of information, and other forms according to Organization and Program policies and procedures.
7. Review documentation for closing case records to ensure compliance with Program policies and procedures.
8. Regularly attend scheduled Organization and Program meetings as appropriate.
9. Conduct internal Quality Assurance activities with program staff in accordance with the organization's QI plan.
10. Ensure that case plans are developed within the expected time frame with all appropriate
11. Complete administrative reports and forms according to Program expectations.
12. Complete staff evaluations on a timely basis.
13. Conduct internal Quality Assurance review meetings.

1. Completes all required E-learning and mandatory trainings as required.

1. Facilitate or ensure that regular staff meetings are being held in accordance with DFL policies

1. Evaluates staff compliance with completion of all required annual e-learning and mandatory trainings.

Personal Staff Development

1. Formulate and update annually a plan which appropriately addresses performance objectives and the responsibilities of the position.
2. Participate in educational training activities aimed at building job related skills and knowledge.

SECONDARY FUNCTIONS

Direct Services

1. Provide supervision and administrative oversight of staff.
2. Monitor recruitment and retention of qualified staff.
3. Assist with the development of realistic and effective case plans through the Early Intervention Staffing process.
4. Monitor staff continuity of contact with clients as appropriate to their case plans.
5. Attend community meetings as required to maintain program quality and effectiveness.
6. Communicate regularly with community agencies/providers involved with clients for development of the case plan and service monitoring.
7. Exhibit flexibility in approach in order to most effectively respond to differing family problems, implementing interventions appropriate to the case manager's education and expertise.
8. Ensure staff link clients to the most appropriate community resources in order to ensure continuity of care and services to enable the family to stabilize in the community.
9. Review case plans to help identify barriers to progress and achievement of case plan goals and objectives.
10. Monitor referrals for service provision internally and to other agencies, as appropriate to achieve the client's case plan goals.
11. Visit or work at sites outside the office as needed or required for services provision and provide own safe transportation to such locations.

PERFORMANCE STANDARDS

1. Must comply with all Agency policy and procedures including, but not limited to, the Agency attendance policy, Code of Conduct, and Ethics policy. 
2. Must not present a direct threat to the safety or health of the worker or others. Attend training conferences as required.
3. Maintain a high ethical standard and ensures the confidentiality of statutory regulations and compliance with corporate policies and procedures. 
4. Bring to supervisor attention any concerns regarding ethical, legal or quality standards and practices.
5. Maintain a professional attitude at all times.
6.  Treats all customers both internal and external with dignity and consideration. 
7.  Demonstrates courteous, appropriate behavior towards others. Maintain confidentiality and HIPAA privacy regulations for both staff and client information. 
8. Maintain computer security and ensures security of employee private information and precludes unauthorized access.
9. Fulfill productivity requirements of position
10. Completes assigned tasks and projects in a timely and complete manner without prompting.
11. Complete reports, job duties and assignments in a timely manner. 
12. Reports any delays or deficiencies in a timely manner to supervisor.
13. Demonstrate understanding of job duties and scope of work.
14. Demonstrate competency in all aspects of the job; exhibit ability to learn and apply knowledge to solve complex problems.
15. Exhibit good listening skills; proactively communicate with supervisors and all members of management on an ongoing basis regarding issues, and information items.
16. Promotes a positive, helping work environment as a team player.
17. Take appropriate corrective actions as needed; prepares and plans workload and successfully manages department and department responsibilities; establishes priorities; demonstrates ability to adapt to changing, unusual or difficult situations.
18. Confront as needed; promote professional responsibility; communicate performance standards to staff; provides recognition to staff as appropriate; responds to issues, ideas of staff; motivates staff in a positive manner; keeps staff well informed; provides appropriate training, behavior by example; demonstrate good work ethics.
19. Encourage initiative, growth and professional development of staff; demonstrate appropriate delegation of responsibility; develops subordinates by improving skills and competencies.
20. Use supervision for work related issues; maintains clear boundaries with staff; handle difficult situations in a tactful manner.
21. Complete performance evaluations in a timely manner and addresses staff performance issues in a timely manner.
22. Review performance indicators of staff; demonstrate ongoing supervisory Oversight and direction of staff.   Monitor subordinate work product for accuracy, timeliness and completeness.  Provide recognition as appropriate.

ACCESS TO PROTECTED HEALTH INFORMATION:

Will be knowledgeable in and practice all   policies and procedures related to privacy and security practices cited in the Health Insurance Portability and Privacy Act (HIPAA) applicable to my program and position.

EDUCATION EXPERIENCE/REQUIREMENTS:

Must have a minimum of a Bachelor's Degree in Social work or a related area of study; Master's Degree in Social Work or a related area of study from an accredited university or college preferred. Must communicate in a clear, concise written format, effectively and apply knowledge. Must possess reading and writing skills that enable reading and writing progress notes, treatment plans, and pertinent information concerning the client.

Experience/Knowledge

1. At least four (4) years' experience in human services or child welfare programs with a Bachelor's degree or two (2) years' experience in human services or child welfare programs with a Master's degree.
2. Minimum of three years prior experience in a supervisory position.
3. Must be or become knowledgeable about relevant Medicaid regulations.
4. Must be able to be certified in child welfare case management. Existing certification preferred.
5. Ability to manage crises safely and effectively required.
6. Minimum of three years of related experience in managing the delivery of child, family and adult behavioral health services.

KEY PERFORMANCE STANDARDS

The employee will comply with or maintain:

1. All Organization policies and procedures especially those dealing with confidentiality according to state   laws, professional and contractual standards, and HIPAA regulations
2. A high level of accuracy with data processing
3. Positive relationships with all employees and clients.
4. A professional attitude at all times
5. A work ethic that insures effective and consistent completion of tasks
6. Answer telephones promptly and in an appropriate manner using tact and courtesy. Apply knowledge of the Organization's programs and resources in taking messages and giving information. This will involve routing emergency calls to the proper personnel, quickly and efficiently.
7. Must not present a direct threat to the safety or health of self or others.
8. Remain current on training and documentation requirements.. Promote a culture of continuous quality improvement.
9. Supports and adheres to the five client promises.

SAFETY EQUIPMENT / PROCEDURES

Employee is required to:

1. Maintain the safety of self and others at all times
2. Complete all mandatory Health, Safety and Emergency Preparedness Trainings
3. Wear seat belts while driving on organization business, and follow all corporate safety policies and procedures.

BASIC STANDARDS OF PERFORMANCE:

1. Arrives to work on time, uses sick and annual leave according to established policies, completes paperwork and projects within deadlines.
2. Exhibits willingness to assist colleagues, assumes additional responsibilities willingly, works varying hours to meet client accessibility and recommends program changes and improvements.
3. Maintains an overall work attitude of cooperation and professionalism in all interactions with agency staff and community professionals. Communicates and interacts appropriately with colleagues.  Follows through with paperwork to ensure smooth operations with Agency and CBC.
4. Conducts self in a professional manner with colleagues, peers, and clients. Demonstrates professional behavior toward clients consistent to the enhancement of the client's dignity and well-being.  Upholds established policies and professional standards of conduct.
5. Attendance and punctuality are prerequisites of satisfactory performance.
6. There will be compliance with all company policies and procedures.
7. Obtain familiarity with company mission and adherence to the company's philosophy of continuity of quality care.
8. There will be satisfactory completion of primary and secondary duties and responsibilities of the position as required by

management and supervision.

1. Meet the minimum requirement and demands of the position, including funding goals and objectives.
2. Requires ability to stay calm and follow procedures in a crisis.
3. Work well with a supervisory team and community agencies.
4. Must be able to communicate both verbally and in written format with clients and co-workers and listen to their communications.
5. Must be able to use computers for record keeping, report writing, etc.
6. Requires ability to read and speak English correctly.
7. Requires stamina to keep pace in a rapidly moving and fast paced atmosphere.

PHYSICAL DEMANDS/WORK ENVIRONMENT/OTHER

1. Requires a flexible schedule, including evening hours and week-ends.
2. May be subject to air-conditioned environment on a daily basis.
3. May be dealing with potentially dangerous situations/clients.
4. May frequently be subject to extreme heat, sunlight and humidity.
5. Requires ability to function effectively in a smoke-free workplace.
6. May be exposed to contagious conditions and communicable diseases, including but not limited to AIDS/HIV, staph, hepatitis, rubella, tuberculosis, cytomegalovirus, blood borne pathogens, lice, and scabies.

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