Mental Health Care Coordinator

POSITION SUMMARY:

Mental Health Care Coordinator will enhance the delivery of treatment services and recovery supports and to improve among the identified priority population. Mental Health Care Coordinator serves to assist individuals who are not effectively connected with services and supports they need to transition successfully from higher levels of care to effective community based care. This includes services and supports that affect a person's over all wellbeing, such as primary physical health, housing, and social connectedness. Care Coordinator will connect systems including behavioral health, primary care, peer and natural supports, housing, education, vocation and the just system. It is time limited, with a heavy concertation on educating and empowering the person served and provides a single point of contact until a person is adequately connected to the care that meets their needs.

It includes a collaborative coordination and development of a culturally specific individualized services plan in partnership with the individual, which reflects strengths and self identified goals. As an integral part of Mental Health Care Coordination services, discharge/transition services are arranged or coordinated by the Mental Health Care Coordinator as an individual is preparing for discharge and/or transition from one level of care to another. These services are designed to support the attainment of individual-defined goals as identified in the individuated Treatment Plan (e.g. stable living arrangements, quality relationships, employment, vocational training and/or stable mental and physical health.)   All services will be provided within a Recovery-oriented system of care, which builds on the individual's strengths and incorporates community, natural systems, and clinical supports and services in the management of the individual's needs. Responsible to meet productivity requirements of 75% which includes 1440 billable hours annually or a minimum of 30 billable hours per week.

PRIMARY RESPONSIBILITIES:

Direct Service

1. Work with consumers to identify services needed in the home and/or hospital to maintain the least restrictive environment (i.e.; outpatient counseling, medical/psychiatric appointments, linkage, monitoring, etc.).
2. Provide primary Mental Health Care Coordination Services in accordance with DCF, Medicaid and Corporate directives.
3. Provide services in the field/community (i.e., consumers' homes, residential settings, local and state hospitals in vivo).
4. Recognize and immediately respond to client needs and concerns impacting ability to function in the community.
5. Attempt to reduce psychiatric hospitalization by working with the individual to identify a recovery plan and crisis plan that identifies symptoms, and triggers to relapse as well as supports and interventions.
6. Promptly assist with clients discharge planning when admitted to local inpatient hospital within 24 hours.
7. Must maintain a caseload with no less than 75% direct service.
8. May attend all Baker Act Hearings, pre-admission staffings, and discharge planning meetings, treatment team staffing's, as needed, and interdepartmental staffings.
9. Be familiar with NAMI, advocacy groups, etc.
10. Transport clients as indicated in service plan in personal vehicle as part of service provision.
11. Visit or work at sites outside the office as needed or required for services provision and provide own safe transportation to such locations.
12. May work with consumers in an ALF to identify services needed in the ALF to maintain the least restrictive environment (i.e.; outpatient counseling, medical/psychiatric appointments, linkage, monitoring, etc.).
13. Must follow Mental Health Care Coordinator requirements.
14.  Complete administrative reports and forms according to Program expectations.

1. Ability to partner across the organization with multiple departments through the exchange of data, information, and frequent communication.

1. Perform other job-related duties as required and assigned.
2. Case Consultation

1. Discuss aspects of client care with treatment staff.
2. Interface and link with referral sources and outside organizations.
3. Interact and advocate within the client system.
4. Recognizes needs and discuss with treatment team the aspects of client care.
5. Provide psychiatrist with concise statements of client current status.
6. Expand knowledge of psychotropic medications.
7. Engage in case consultative activities with personnel of the organization and other organizations, as appropriate and as allowed by legal and policy restraints.
8. Provide program consultation and education services to other organizations, and the public, as expected by the Program.
9. Professional Practice

1. Approach clients in an open and responsive manner.
2. Recognize individual differences and develop a sense of rapport with clients.
3. Practice of treatments is governed by a code of ethics and is operational within the philosophy of the corporation, which stresses the dignity of the individual.
4. Seek to expand knowledge of treatment and treatment resource alternatives.
5. Respond promptly to requests for information and return phone calls to collateral organizations and clients in an appropriate and timely manner.
6. Must model excellent customer service to both internal and external customers.Crisis Intervention
7.  

1. Handle crisis situations in a professional and timely manner and inform supervisor.
2. Demonstrate flexibility in order to prioritize daily schedule to accommodate crisis situations as they occur.
3. Documentation

1. Document services according to current policies and procedures and standards set forth by Medicaid and regulatory policies.
2. MIS and progress notes are submitted within 24 hours from time of services rendered to program supervisor for auditing.
3. Comprehensive service plans and Individual Service Plans are to address consumer needs in a meaningful and measurable manner.
4. Comprehensive service plans are to be reviewed and renewed within funder time frames and requirements.
5. Significant changes in consumer's living, learning and leisure activities will be documented and updated, as needed.
6. Documentation will be legible, factual and concise and must include full signature with credentials.
7. Medical records accurately reflect the nature of service activities provided, timeliness of services, outcome and reflect progress or lack of progress with regard to individual service plan.
8. All documentation is appropriately signed and properly credentialed.Operational Skills
9.  
10.  

1. Any off site appointments must be specific as to where, whom, and when returning to office.
2. Schedule and schedule changes are clearly communicated to Program Supervisor or Director.
3. Comply with organization transportation policies and procedures and with all insurance requirements.
4. Follow vehicle safety check form and proper reporting procedures when transporting clients.
5. Complete Incident Reports in a timely manner and notify Supervisor as soon as the incident occurs.
6. Provide abuse and neglect reports for supervisor and DCF in accordance with State statutes. Will be knowledgeable in and practice all   policies and procedures related to privacy and security practices cited in the Health Insurance Portability and Privacy Act (HIPPA) applicable to my program and position.
7.  
8. ACCESS TO PROTECTED HEALTH INFORMATION:
9.  

EDUCATION EXPERIENCE/REQUIREMENTS:

Bachelor's degree in Human Services from an accredited college with a minimum of one year of previous experience working with adults and children with serious persistent mental illness. Completion of Mental Health Care Coordinator Certification required. Must have excellent writing, communication, computer, organizational and time management skills with the ability to work independently and as part of a team. Proficiency in completing progress notes, treatment plans, and pertinent information concerning the consumer required.

KEY PERFORMANCE STANDARDS

The employee will comply with or maintain:

1. All Organization policies and procedures especially those dealing with confidentiality according to state  laws, professional and contractual standards, and HIPAA regulations

1. Must successfully complete Mental Health Care Coordination Certification process within three months of employment.
2. A high level of accuracy with data processing

1. Positive relationships with all employees and clients.
2. A professional attitude at all times
3. A work ethic that insures effective and consistent completion of tasks
4. Answer telephones promptly and in an appropriate manner using tact and courtesy. Apply knowledge of the Organization's programs and resources in taking messages and giving information. This will involve routing emergency calls to the proper personnel, quickly and efficiently.
5. Must not present a direct threat to the safety or health of self or others.
6. Remain current on training and documentation requirements.. Promote a culture of continuous quality improvement.
7. Supports and adheres to the five client promises.

BASIC STANDARDS OF PERFORMANCE:

1. Arrives to work on time, uses sick and annual leave according to established policies, completes paperwork and projects within deadlines.
2. Exhibits willingness to assist colleagues, assumes additional responsibilities willingly, works varying hours to meet client accessibility and recommends program changes and improvements.
3. Maintains an overall work attitude of cooperation and professionalism in all interactions with agency staff and community professionals. Communicates and interacts appropriately with colleagues. Follows through with paperwork to ensure smooth operations with Agency and CBC.
4. Conducts self in a professional manner with colleagues, peers, and clients. Demonstrates professional behavior toward clients consistent to the enhancement of the client's dignity and well-being. Upholds established policies and professional standards of conduct.
5. Attendance and punctuality are prerequisites of satisfactory performance.
6. There will be compliance with all company policies and procedures.
7. Obtain familiarity with company mission and adherence to the company's philosophy of continuity of quality care.
8. There will be satisfactory completion of primary and secondary duties and responsibilities of the position as required by    
9. management and supervision.
10. Meet the minimum requirement and demands of the position, including funding goals and objectives.
11. Attend Comprehensive Community Service Team meetings as scheduled.
12. Monitor recognition, complaints, and concerns from families, co-workers, and outside agencies and delegate to supervisor as appropriate and document.
13. Share new resources and treatment options with fellow staff members.
14. Notify supervisor of problematic situations with suggestions for solution focused interventions/action plan.
15. Communicate with families, interdepartmental staff and all applicable outside agencies and document accordingly.
16. Provide objective feedback from team members regarding coverage issues.
17. Program Supervisor, Director and PEER's randomly audit charts for documentation compliance.

SAFETY EQUIPMENT / PROCEDURES

Employee is required to:

1. Maintain the safety of self and others at all times
2. Complete all mandatory Health, Safety and Emergency Preparedness Trainings
3. Wear seat belts while driving on organization business, and follow all corporate safety policies and procedures.

PHYSICAL DEMANDS/WORK ENVIRONMENT/OTHERS:

1. To stay calm and follow procedures in a crisis.
2. Must be willing to work a flexible schedule.
3. To participate in active play therapy.                                                          
4. Have mobility to pursue and restrain an out-of-control consumer.
5. To lift small child up to 60 lbs.  
6. To observe children's nonverbal communications, play and behaviors   and to monitor consumers through visual and auditory means.
7. To communicate verbally with consumers and listen to their communication.
8. To pull files from file drawers and shelves.
9. To read and speak English correctly.
10. To sit and stand for long periods of time.
11. Requires stamina to keep pace in a rapidly moving and fast paced atmosphere.

OFFICE MACHINES & EQUIPMENT USED

1. Multi-line Telephone System
2. Copier and Fax machines
3. Must be computer literate with proficiency in Microsoft Office, outlook, word and excel.

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