Director of intensive family Services

POSITION SUMMARY:

The Director of Intensive Family Services will focus on providing high quality behavioral health services and child safety case management to children and their families who have been identified by Child Protective Investigations as at-risk of entering the child welfare system due to verified safety concerns and to children and their families who have entered the child welfare system and have a court ordered goal of reunification.  This individual will oversee integrated behavioral health and child welfare services being delivered to children and their families. 

PRIMARY RESPONSIBILITIES:

Program Administration

1. Ensure timely, best practices of client-centered Integrated Behavioral Healthcare therapy, assessment, psychiatry, and case management services to children and families identified by child protective investigations as at-risk of entering the child welfare system.
2. Ensure timely, best practices of client centered Integrated Behavioral Healthcare therapy, assessment, psychiatry, and case management services to children and families who have entered the child welfare system and who have a court ordered goal of reunification, or are being served in-home via the Unified Family Court judicial process.
3. Oversee all program staff assigned to Family Works, Family Intensive Treatment, and Project HOPE inclusive of all reunification support in Pinellas and Hillsborough County, and the Highland/Hardee CPI initiative.  
4. Full responsibility for all contracts that are associated with any and all of the above service types.
5. Work in close collaboration with all services provided by DFL to ensure that children and families at risk of entering the child welfare system or who have already entered the child welfare system and have been assigned to DFL CMO are prioritized for any and all behavioral health services provided by DFL.  
6. Must have a mastery of knowledge and operating understanding of "conditions for return", social determinants of health and be able to ensure that all factors contributing to the initial maltreatment have been identified, mitigated and openly discussed at all critical junctures.
7. Must understand and have a mastery of the child welfare unified family court, privatized community based care, child protective investigations being conducted by a Sheriff's office, and have the ability to work effectively with all of the above.  
8. Must take personal professional responsibility for maintaining a thorough and working knowledge of contracts, agency language, agency policies, 10 essential elements, all programs and services offered by DFL.
9. Must maintain a working relationship with all other Directors employed by DFL
10. Must be available to respond 24 hours per day, 7-days per week in the event of a natural disaster, weather event, man-made disaster or other time sensitive client specific needs.
11. Ensure intra-organizational planning and coordination of the Department's services with the other relevant Departments and Leadership Team members.
12. Ability to partner across the organization with multiple departments through the exchange of data, information, and frequent communication
13. Participate in the development of the annual budget, as well necessary budget revisions during the year.
14. Using the draw down report monitor revenue and expenditures of the various services within the program on an ongoing basis, and adjust as appropriate.
15. Provide leadership and guidance for staff through appropriate Program procedures in accordance with Organization policies.
16. Coordinate involvement of supervised staff in Organization electronic healthcare data reporting processes.
17. Ensure proper preparation of service staff for all organizational evaluations audits and reviews.
18. Ensure that all service records are maintained according to organization policies and procedures. Write, amend and update the department manuals.
19. Reviews management of cases, assignments, case problems, issues, and methods of treatment and supporting documentation.
20. Oversees the supervision of interns/externs.
21. Supervises service supervisors; conducts staffing meetings; participates in case reviews and evaluates service set productivity and efficiency processes.
22. Demonstrates ability to openly exchange, accept and share ideas with others; exhibits good listening skills and communicates with

        supervisor on an ongoing basis regarding progress, problems and informational items.

23. Demonstrates dependability in performing job related duties and taking responsibility for own actions and completion of assignments; following instructions and responding to supervisory direction.
24. Demonstrates competency in scheduling, organizing work time; using time effectively; prioritizing and planning work activities

appropriately.

25. Completes tasks/assignments without prompting; takes appropriate independent action; and volunteers for new responsibilities
26. Promotes positive, helping work environment and establishes and maintains effective relations with supervised staff; other

               departments; outside organizations and clients.

27. Demonstrates self-improvement by following through on Supervisor's recommendations; accepting feedback in a positive manner and application of supervisory direction and feedback.

1. Complete performance evaluations in a timely manner and addresses staff performance issues in a timely manner.
2. Review performance indicators of staff; demonstrate ongoing supervisory Oversight and direction of staff.   Monitor subordinate work product for accuracy, timeliness and completeness.  Provide recognition as appropriate.
3. Evaluates staff compliance with completion of all required annual e-learning and mandatory trainings.
4. Completes all required E-learning and mandatory trainings as required.
5. Facilitates or ensures that regular weekly staff meetings are being held in accordance with agency policies and procedures. 

33. Perform other job-related duties as required and assigned.

Employee Management

1. Make decisions regarding hiring, reassigning and terminating employees appropriately and efficiently, based upon logical reasoning organization needs and adequate documentation.
2. Provide ongoing supervision to staff on a schedule commensurate with their needs and abilities, as well as Organization needs, in order to maximize employee morale and productivity.

3. Maintain a system of monitoring staff performance, which culminates in meaningful and accurate performance evaluation process. Completes all evaluations in a timely manner.
4. Ensure the formulation of realistic performance objectives for each staff member under supervision, and encourage participation of those employees in appropriate training and educational services.
5. Ensures productivity levels meet corporate expectations; review statistics and program reports on an ongoing basis and takes

                appropriate corrective actions as needed.  

6. Manages the service set budget; organizes work; establishes priorities; demonstrates ability to adapt to changing, unusual or difficult situations; identifies new ways to improve quality, productivity and customer satisfaction.
7. Demonstrates successful coaching/modeling techniques.  
8. Confronts or recognizes staff as appropriate; provides appropriate training and behavior by example; motivates staff in a positive manner; keep staff informed and solicits input.
9. Maintains clear boundaries with staff; treats staff with dignity and respect; considers diversity and viewpoints of others;  does not

                 denigrate staff in presence of others.

Personal Staff Development

1. Completes e-learning and other required trainings in a timely manner and demonstrates competency in electronic health care records.
2. Participate in educational training activities aimed at building job related skills and knowledge.

Quality Assurance Measures

1. Demonstrate the ability to work with and support children and families with diverse and complex needs.
2. Develop and maintain up-to-date list of clients that have been identified as special conditions or high risk
3. Maintain ethical and legal standards and professional boundaries with co-workers, clients and families; demonstrates compliance with corporate, service and funding requirements and communicates any concerns regarding ethical, legal, or quality standards and practices. Maintain privacy and confidentiality for all clients and families.
4. Demonstrates timeliness and punctuality for meetings, trainings, and communications as required to supervisor/designee about schedule changes.
5. Adheres to corporate standards regarding correct and thorough completion of forms, records and documentation.
6. Completes all notes, plans, reports, projects or other required documentation within specified time frame and reports any delays   or deficiencies in a timely manner for corrective action.
7. Demonstrates understanding of job responsibilities and scope of work; knowledge and use of policy and procedural regulations.
8. Demonstrates competency in all aspects of the job and exhibits
9. Ability to learn and apply knowledge to solve complex problems.
10. Maintains confidentiality in compliance with HIPAA privacy/regulations.
11. Demonstrates achievement of productivity standards of specific job assignment, service and corporate standards.
12. Develops and maintains excellent customer service standards.
13. Develops and demonstrates cultural competency in service provision and to staff relations.
14. Respond timely and appropriately to all directives or requests from the Quality Department.
15. Meet all targets attributed to this position.

SECONDARY RESPONSIBILITIES

Administrative Duties

1. Monitor trends in clinical and community programming and outcome effectiveness and report to the Senior Director of Programs.
2. Represent the Organization in the provider and business community in interagency collaboration on services issues as assigned.
3. Attend all job-related meetings, as appropriate.

PERFORMANCE STANDARDS

1. Must demonstrate the ability to represent the agency, staff and clients in public meetings such as court hearings, regional, local or state meetings.   
2. Must comply with all Agency policy and procedures including, but not limited to, the Agency attendance policy, Code of Conduct, and Ethics policy. 
3. Must not present a direct threat to the safety or health of the worker or others. Attend training conferences as required.
4. Maintain a high ethical standard and ensures the confidentiality of statutory regulations and compliance with corporate policies and procedures. 
5. Bring to supervisor attention any concerns regarding ethical, legal or quality standards and practices.
6. Maintain a professional attitude at all times.
7.  Treats all customers both internal and external with dignity and consideration. 
8.  Demonstrates courteous, appropriate behavior towards others. Maintain confidentiality and HIPAA privacy regulations for both staff and client information. 
9. Maintain computer security and ensures security of employee private information and precludes unauthorized access.
10. Fulfill productivity requirements of position
11. Completes assigned tasks and projects in a timely and complete manner without prompting.
12. Complete reports, job duties and assignments in a timely manner. 
13. Reports any delays or deficiencies in a timely manner to supervisor.
14. Demonstrate understanding of job duties and scope of work.
15. Demonstrate competency in all aspects of the job; exhibit ability to learn and apply knowledge to solve complex problems.
16. Exhibit good listening skills; proactively communicate with supervisors and all members of management on an ongoing basis regarding issues, and information items.
17. Promotes a positive, helping work environment as a team player.
18. Take appropriate corrective actions as needed; prepares and plans workload and successfully manages department and department responsibilities; establishes priorities; demonstrates ability to adapt to changing, unusual or difficult situations.
19. Confront as needed; promote professional responsibility; communicate performance standards to staff; provides recognition to staff as appropriate; responds to issues, ideas of staff; motivates staff in a positive manner; keeps staff well informed; provides appropriate training, behavior by example; demonstrate good work ethics.
20. Encourage initiative, growth and professional development of staff; demonstrate appropriate delegation of responsibility; develops subordinates by improving skills and competencies.
21. Use supervision for work related issues; maintains clear boundaries with staff; handle difficult situations in a tactful manner.
22. Complete performance evaluations in a timely manner and addresses staff performance issues in a timely manner.
23. Review performance indicators of staff; demonstrate ongoing supervisory Oversight and direction of staff.   Monitor subordinate work product for accuracy, timeliness and completeness.  Provide recognition as appropriate.

ACCESS TO PROTECTED HEALTH INFORMATION:

Will be knowledgeable in and practice all policies and procedures related to privacy and security practices cited in the Health Insurance Portability and Privacy Act (HIPAA) applicable to program and position.

EDUCATION EXPERIENCE/REQUIREMENTS:

Must have a minimum of a Master's Degree in Social Work or a related area of study from an accredited university or college. Licensed mental health professional preferred. Certified Addiction Professional preferred.  Must communicate in a clear, concise written format, effectively and apply knowledge. Must possess reading and writing skills that enable reading and writing progress notes, treatment plans, and pertinent information concerning the client.

Skills      

1. Excellent communication skills and the ability to communicate effectively with funding source representatives, staff and the general public.
2. Excellent organizational, time management, leadership verbal, writing and analytical skills.
3. Must be computer literate with proficiency in Microsoft office, windows, word and excel.
4. Cost Center budget comprehension.

Experience/Knowledge

1. Clinical and supervisory experience with progressive responsibilities for at least five (5) years.
2. Must have a demonstrated working knowledge of the community based care child welfare system in the State of Florida.
3. Must understand the need for all behavioral health services through the lens of child safety, operate with a sense of urgency and have a demonstrated history of being able to motive staff.
4. Must have prior experience providing prevention, intervention and treatment to individuals with a substance use disorder.
5. Time management and task prioritization.
6. A comprehensive understanding of the following: all readily available and referenced studies on adverse childhood experiences, social determinants of health, stages of change, wrapaournd model.
7. A comprehensive understanding the implementation and use of evidenced based practices, monitoring fidelity of the EBP models of care.
8. Program planning, implementation and monitoring.
9. Clinical and supervisory skill assessment and improvement.
10. Staff leaderships and supervision
11. Experience working with electronic health records required.
12. Psychiatric outpatient and/or medical primary outpatient practice experience required.
13. Ability to manage crises safely and effectively required.
14. Minimum of three years of related experience in managing the delivery of child, family and adult behavioral health services.
15. Preference will be given to individuals with prior child welfare experience in the State of Florida.

KEY PERFORMANCE STANDARDS

The employee will comply with or maintain:

1. All Organization policies and procedures especially those dealing with confidentiality according to state   laws, professional and contractual standards, and HIPAA regulations
2. A high level of accuracy with data processing
3. Positive relationships with all employees and clients.
4. A professional attitude at all times
5. A work ethic that insures effective and consistent completion of tasks
6. Answer telephones promptly and in an appropriate manner using tact and courtesy. Apply knowledge of the Organization's programs and resources in taking messages and giving information. This will involve routing emergency calls to the proper personnel, quickly and efficiently.
7. Must not present a direct threat to the safety or health of self or others.
8. Remain current on training and documentation requirements.
9. Promote a culture of continuous quality improvement.
10. Supports and adheres to the five client promises.

SAFETY EQUIPMENT / PROCEDURES

Employee is required to:

1. Maintain the safety of self and others at all times
2. Complete all mandatory Health, Safety and Emergency Preparedness Trainings
3. Wear seat belts while driving on organization business, and follow all corporate safety policies and procedures.

BASIC STANDARDS OF PERFORMANCE:

1. Arrives to work on time, uses sick and annual leave according to established policies, completes paperwork and projects within deadlines.
2. Exhibits willingness to assist colleagues, assumes additional responsibilities willingly, works varying hours to meet client accessibility and recommends program changes and improvements.
3. Maintains an overall work attitude of cooperation and professionalism in all interactions with agency staff and community professionals. Communicates and interacts appropriately with colleagues.  Follows through with paperwork to ensure smooth operations with Agency and CBC.
4. Conducts self in a professional manner with colleagues, peers, and clients. Demonstrates professional behavior toward clients consistent to the enhancement of the client's dignity and well-being.  Upholds established policies and professional standards of conduct.
5. Attendance and punctuality are prerequisites of satisfactory performance.
6. There will be compliance with all company policies and procedures.
7. Obtain familiarity with company mission and adherence to the company's philosophy of continuity of quality care.
8. There will be satisfactory completion of primary and secondary duties and responsibilities of the position as required by

management and supervision.

9. Meet the minimum requirement and demands of the position, including funding goals and objectives.

PHYSICAL DEMANDS/WORK ENVIRONMENT/OTHERS

1. Requires ability to sit for long periods of time.
2. Requires ability to read and speak English correctly and adequately express self, both verbally and in writing.
3. Requires ability to relate to many people and situations both in person and on the phone, in a positive, courteous and professional manner.
4. Requires ability to maintain personnel records in a consistent and orderly manner.
5. Requires ability to be tactful and able to get along with diverse personalities.
6. Requires creative problem solving when dealing with employee relations issues.
7. Requires ability to demonstrate vision, leadership and motivational skills.
8. Requires ability to deal effectively with unresolved situations, frequent change, delays or unexpected events.

9. To stay calm and follow procedures in an emergency or crisis.

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