Counselor

POSITION SUMMARY:

This is a professional clinical position providing therapy to adults, children, and families/guardians with family-related issues. Work involves the application of psychotherapeutic theories and practices. Responsible to meet productivity requirements of 75% which includes 1440 billable hours annually or a minimum of 30 billable hours per week.

PRIMARY RESPONSIBILITIES:

Clinical Direct Services

1. Establish and maintain effective rapport with clients and maintains high satisfaction rate with clients and families served.
2. Develops and updates realistic and effective treatment plans with clients and their families as required and ensures that all documentation exhibits sound clinical judgment and identifies client success/improvements or issues and identifies client participation in the service process.

• Responsible to meet productivity requirements of 75% which includes 1440 billable hours annually or a minimum of 30 billable hours per week.

1. Conducts thorough client interviews/evaluations exhibiting accuracy and thoroughness of assessment and referral skills.
2. Maintain continuity of contact with clients as appropriate to their treatment plans.
3. Completes all required clinical paperwork within required timeframe.
4. Involve significant others of clients in their treatment as appropriate.
5. Provides clinical interventions, utilizing flexibility in approach, maintenance of appropriate boundaries, and sound psychotherapeutic principles.
6. Manage caseload appropriately and demonstrate complete and timely follow-up.
7. Plan and implement psychotherapeutic and psycho-educational groups.
8. Transport clients as needed and required in personal vehicle as part of service provision.
9. Visit or work at sites outside the office as needed or required for service provision and provide own safe transportation to such locations.
10. Demonstrate cultural competency in service provision including recognition of any unique aspects of persons served.

1. Ability to partner across the organization with multiple departments through the exchange of data, information, and frequent communication.

Administrative/Individual and Team Effectiveness

1. Use all evaluation formats in an appropriate manner.
2. Develop realistic and measurable treatment plans with consumers and update them as required by grant funding source, or third party payer.
3. Maintain progress notes according to Program policies and procedures, indicating progress made toward treatment plan goals and objectives.
4. Complete client transfers, referrals, summaries, reports, client closings, authorization for release of information and other forms according to Organization and Program policies and procedures.
5. Regularly attend scheduled Organization and Program meetings as appropriate.
6. Demonstrate ability to accept and share ideas with others; exhibits good listening skills; proactively communicates with supervisor on an on-going basis regarding progress with specific tasks, and identifies problems and successes.
7. Demonstrate reliability to perform job related responsibilities; takes responsibility for own actions and completion of assignments; follows instructions; and responds to supervisory directions.
8. Demonstrate competency in schedule, organizing work time; use time efficiently; prioritizes and plans work activities appropriately. Use supervisory assistance as needed but fulfill job functions independently.
9. Demonstrate initiative; undertakes self-development activities without being prompted; provides creative input and feedback; volunteers for assignments and additional responsibilities.
10. Accept feedback and constructive criticism in a positive manner and demonstrates performance improvement through application of supervisory direction and feedback.
11. Maintains effective relations with other staff, clients and outside organizations, stakeholders and funders.
12. Promote a positive, helping work environment. Participates in being part of the solution; offer assistance and support to co-workers. Works actively to resolve conflict with others. Demonstrates efforts to improve overall performance of the department and the organization.Quality Assurance Measures
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1. Ensure that client records are entered and maintained in all health records system, according to corporate policies and procedures.
2. Develop and demonstrate cultural competency in service provision to the diversity of persons served.
3. Develop and maintain excellent customer service standards.
4. Demonstrate achievement of productivity standards of specific job assignment, program, department and corporate standards.
5. Maintains confidentiality in compliance with HIPAA privacy regulations and maintains security of both electronic and paper client documents.
6. Demonstrates understanding of job responsibilities and scope of work; knowledge and use of policy and procedural regulations.
7. Demonstrates competency in all aspects of the job and exhibits ability to learn and apply knowledge to solve complex problems.
8. Completes all notes, plans, reports, projects or other required documentations within the specified time frame per corporate policy and contractual obligation and reports delays or deficiencies in a timely manner to the supervisor for immediate corrective action.
9. Demonstrates timeliness and punctuality for arriving at work; meetings, trainings and communications as required to supervisor/ designee about schedule changes.
10. Adheres to corporate standards regarding correct and thorough completion of forms, records and documentation.
11. Maintain ethical and legal standards and professional boundaries with co-workers, clients and families; demonstrates compliance with corporate, program, legal and funding requirements and communicate any concerns regarding ethical, legal or quality standards and practices per corporate policy. 
12. Personal Staff Development
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1. Formulate and update annually a personal Staff Development plan which appropriately addresses personal goals and the responsibilities of the position.
2. Participate in educational training activities aimed at building job related skills and knowledge.
3. Demonstrates competency in utilizing e-learning system.
4. Demonstrates competency in utilizing electronic records system.
5. Pursues continuing education and development opportunities.
6. Maintains necessary credentials/licensure to perform job.
7. Completes corporate and grant/funder training in a timely manner. 
8. SECONDARY RESPONSIBILITIES:
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1. Comply with all agency policies and procedures including, but not limited to, the agency attendance policy, code of conduct, and ethics policy,
2. Must not present a direct threat to the safety or health of the employee or others
3. Attend trainings as required,
4. Maintain effective working relationships with co-workers,
5. Effectively and consistently follow through with assignments in the designated time frame,
6. Maintain consumer confidentiality according to state law, professional standards, and agency policy,
7. Promote and maintain a professional attitude at all times,ACCESS TO PROTECTED HEALTH INFORMATION:Will be knowledgeable in and practice all policies and procedures related to privacy and security practices cited in the Health Insurance Portability and Privacy Act (HIPPA) applicable to my program and position.
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EDUCATION EXPERIENCE/REQUIREMENTS:

1. Master's degree in Counseling, Psychology, Social Work or related field required.
2. Knowledge of DSM-IV and ICD-9 diagnostic codes.
3. Basic knowledge of psychotropic medications.
4. Must have sufficient clinical knowledge to provide clinical intervention with adults and children who manifest a range of psychopathology, utilizing various treatment approaches including individual, family play, and group therapy, individual psychopathology and normal childhood development.
5. Must have a willingness to learn approaches with which staff are less familiar as required.
6. Must acquire knowledge of community resources.  KEY PERFORMANCE STANDARDS
7. The employee will comply with or maintain:
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1. All Organization policies and procedures especially those dealing with confidentiality according to state laws, professional and contractual standards, and HIPAA regulations
2. A high level of accuracy with data processing
3. Positive relationships with all employees and clients.
4. A professional attitude at all times
5. A work ethic that insures effective and consistent completion of tasks
6. Answer telephones promptly and in an appropriate manner using tact and courtesy. Apply knowledge of the Organization's programs and resources in taking messages and giving information. This will involve routing emergency calls to the proper personnel, quickly and efficiently.
7. Must not present a direct threat to the safety or health of self or others.
8. Remain current on training and documentation requirements.. Promote a culture of continuous quality improvement.
9. Supports and adheres to the five client promises.

SAFETY EQUIPMENT / PROCEDURES

Employee is required to:

1. Maintain the safety of self and others at all times
2. Complete all mandatory Health, Safety and Emergency Preparedness Trainings
3. Wear seat belts while driving on organization business, and follow all corporate safety policies and procedures.

BASIC STANDARDS OF PERFORMANCE:

1. Arrives to work on time, uses sick and annual leave according to established policies, completes paperwork and projects within deadlines.
2. Exhibits willingness to assist colleagues, assumes additional responsibilities willingly, works varying hours to meet client accessibility and recommends program changes and improvements.
3. Maintains an overall work attitude of cooperation and professionalism in all interactions with agency staff and community professionals. Communicates and interacts appropriately with colleagues. Follows through with paperwork to ensure smooth operations with Agency and CBC.
4. Conducts self in a professional manner with colleagues, peers, and clients. Demonstrates professional behavior toward clients consistent to the enhancement of the client's dignity and well-being. Upholds established policies and professional standards of conduct.
5. Attendance and punctuality are prerequisites of satisfactory performance.
6. There will be compliance with all company policies and procedures.
7. Obtain familiarity with company mission and adherence to the company's philosophy of continuity of quality care.
8. There will be satisfactory completion of primary and secondary duties and responsibilities of the position as required by    
9. management and supervision.
10. Meet the minimum requirement and demands of the position, including funding goals and objectives.

PHYSICAL DEMANDS/WORK ENVIRONMENT/OTHERS:

1. To participate in active play therapy.                                                          
2. Have mobility to pursue and restrain an out-of-control consumer.
3. To lift small child up to 60 lbs.  
4. To pull files from file drawers and shelves.
5. To read and speak English correctly.
6. To sit and stand for long periods of time.
7. Requires a flexible schedule with the ability to work 12 hour days if required.
8. Requires reliable transportation.
9. Is subject to air-conditioned environment on a daily basis.
10. May be dealing with potentially dangerous situations/consumers.
11. Requires ability to function effectively in a smoke-free workplace.
12. Must provide transportation for required consultative activities.
13. May be exposed to contagious conditions and communicable diseases, including but not limited to AIDS/HIV, staph, hepatitis, rubella, tuberculosis, cytomegalovirus, and blood borne pathogens, lice and scabies.
14. Requires maintenance of a clear driving record, vehicle insurance and inspections if transporting clients.  
15. OFFICE MACHINES & EQUIPMENT USED
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1. Must be computer literate with proficiency in Microsoft Office, windows word and excel
2. Multi line Telephone
3. Copier / Scanner/Fax

EOE/ADA/DFW,  Smoke Free Workplace 

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