Child Safety QM Trainer

POSITION SUMMARY:

This position involves administrative and program development responsibilities. The QM/Trainer is responsible for assisting in the development and monitoring of all components of the CSFP Department's training curriculum. The Quality Management component will involve auditing, tracking, entering, verifying and manipulating data to ensure compliance with contractual obligations and quality improvement initiatives.   Responsibility includes monitoring outcomes related to contract compliance and quality improvement initiatives, chart auditing, training and providing feedback for quality improvement purposes. This position is also responsible for case management functions providing services to children and their families who are referred per the eligibility requirements identified by contract. Case Management work involves assessment, service planning, and monitoring client progress, linking resources, coordination and advocacy on behalf of the client among other responsibilities.

PRIMARY RESPONSIBILITIES:

Trainer Duties

1. Provide technical assistance to the Supervisors and their case
2. Maintain the CSFP Department's training spreadsheet including SkillNet and E-learning.
3. Attend meetings as required to maintain program quality and
4. Prepare and conduct agency trainings based on DCF and ECA Administrative Codes/Policies and Procedures, identified needs of the CSFP department, and Florida Statutes.
5. Provide one-on-one training to staff on the Remote Data Capture (RDC) Devices and how to navigate the FSFN
6. Ability to partner across the organization with multiple departments through the exchange of data, information, and frequent communication.
7. Serve as a liaison for CSFP with both ECA and USF's training
8. At all times, adhere to Organization policies, professional standards and legal
9. Visit or work sites outside the office as needed or required for services provision and provide own safe transportation to such locations.
10. Regularly attend scheduled Organization and Program meetings as appropriate.

Quality Management Responsibilities

1. Responsible for chart reviews as follows:
   1. Review both FSFN and hard charts regularly from a compliance and qualitative Standpoint, including regulatory, license, contractual, legal and accreditation Standards in response to corrective action or identified areas of weakness.
   2. Participates in the maintenance and oversight of the peer review process of the CSFP program.
   3. Assists in pre-auditing charts prior to scheduled site visits.
   4. Provides feedback in group and individual settings, regarding findings of Internal and external chart audits.
2. Develop trending analysis and recommendations for action plans and tracks and reports on compliance to action plans.
3. Reviews staffing and risk assessment forms as well as case files to identify barriers progress and achievement of case plan goals and permanency based on Quality of Practice Standards for Case Management.
4. Reviews Family Assessments to ensure timely completion and quality.
5. Responsible for data, collection, analysis and presentation as follows:
6. Collects and analyzes data regarding quality improvement initiatives, corrective action plans, contract compliance or other indicators and assisting with the collection, analysis and presentation of data required for the weekly data call.
7. Attendance at weekly CSFP data calls.
8. Reporting to lead agency as requested.
9. Responsible for the development and execution of quality assurance and improvement systems. Develop and implement corrective action plans to external stakeholders and responds to requests for assistance from the lead agency, as needed. Prepare and conduct training based on DCF Administrative Codes/Policies and Procedures, identified needs of the CSFP department and the Florida Statutes.
10. Provides quality improvement technical assistance and support to CSFP staff, including providing feedback and training regarding correction action plans, audit results, and other quality improvement

Case Management t Services

1. Provide initial and ongoing assessment of each child and family that reflects strengths, needs and changing circumstances affecting the case.
2. Continue to assess any risk to the child as an ongoing activity.
3. Ensure any child prescribed a psychotropic medication for mental health and/or health reasons have the required documentation prior to administration of the medication as outlined in s.39.407.
4. Assure that parents, child (as age appropriate), relative and non-relative caregivers and guardians, and foster parents are part of the team, are involved in service delivery planning and receive a copy of the plan for each child for services/ treatment.
5. Provide evidence through case record documentation that goals and tasks are individualized, objective, and measurable and relate to assessment; and provide evidence through case record documentation of client's progress or lack of progress toward completing service tasks and/or meeting treatment goals.
6. Provide timely client referrals to outpatient and supportive services.
7. Provide after care planning and follow-up services.
8. Assure priority status to all assigned child welfare clients as related to service needs.
9. Assure collaboration with other community systems to address the child's and families comprehensive needs.
10. Ensure participation in open, frequent, objective, and collaborative communication with the lead agency, as well as among all service providers, e.g., Department of Juvenile Justice, school boards, State Attorney's Office,
11. Guardian Ad Litem Program, etc., to ensure the continuity of care on behalf of the clients.
12. Serve as an advocate for client's rights.
13. Intervene, assist and share expertise as needed in crisis situations and during related follow-up activities.
14. Monitor and review case plans through monthly documented supervision.
15. Upon closure, assure that other organizations involved with the child and family are notified of termination of services and are provided with opportunity for input/feedback.
16. Provide complete documentation for services rendered within established time frames and all applicable standards (PIP, contract, accreditation, etc.).
17. Ensure timeliness and accuracy of data and reports.
18. Documentation must be legible, up to date from intake through termination and all contact entries are made into the system within 48 business hours of contact with the person served.
19. Submit all judicial review reports to the State Attorney's Office at least l O days prior to the scheduled court hearing.
20. Provide a minimum of two weeks notification to the foster parent and Guardian ad Litem for any child moving from one out-of-home care placement to a relative/non-relative or adoptive placement. Develops a transition plan to ensure the child and the caregiver are prepared and informed about the move. Pursuant to Florida Administrative Code 65C- 28.005, except in emergency situations or when ordered by the court, the two week notification of a move must be made to the licensed out of home caregiver and the Guardian ad Litem.
21. Attend and participate in staffing reviews, administrative reviews/staffings, judicial reviews, re-open hearings, permanency staffing, school staffing, CPT staffing, meetings, stakeholder meetings(such as Alliance, DCIC, Brown Bag Luncheons and Foster Parent Association Meetings etc. as notified by the lead agency, supervisor, stakeholders and/or State
22. Attorney's Office.
23. Complete and submit critical incident report information within established timeframes and according to chain of command notification process.
24. Participate in critical incident review process.
25. Transport clients as needed and required in personal vehicle as part of service provision.
26. Visit or work at sites outside the office as needed or required for services provision and provide own safe transportation to such locations.
27. Maintain flexible schedule and availability to work evenings, weekends or holidays as needed or required to meet needs of clients or to fulfill on-call responsibilities.
28. Demonstrate cultural competency in working with clients and families.

1. Attend and participate in professional development training for professional growth as required by the State of Florida; Child Safety and Family Preservation; Eckerd Community Alternatives and Organizational policy and procedures. Training includes but is not limited to: confidentiality, issues, identification of indicators for child abuse and neglect; abandonment and mandatory reporting.
2. Assist in foster and adoptive home recruitment efforts in the community.
3. Read and respond to all e-mails, memos, and other correspondence from ECA and other network providers in a timely manner.
4. Interact in a professional manner with staff from other agencies in order to build relationships and develop necessary services for clients.
5. Transport clients who are in shelter status and placed in a licensed placement or as needed or assigned.
6. Accept assignment of cases through an Early Services Intervention Staffing process.
7. Assure that the child, caregiver or parent receiving services is engaged through out supervision to include a minimum of documented diligent attempts to make weekly telephonic contact to address needs and/or case plan compliance. Visitation is determined based upon level of risk. Risk levels are: low (1-2 face-to-face visits each month), moderate (3 face-to-face visits each month) and high (weekly face-to-face visits or more).   Cases where children are out of the area and/or have existing circumstances that indicate a less intensive approach than the risk levels stated above, the need for, type and frequency of contacts by the case manager shall be made on a case-by-case basis through supervisory and case staffing processes.
8. Completes initial face-to-face contact for each child assigned within 48 business hours unless the child is out of the area and/or have existing circumstances that indicate contact is needed sooner.
9. Maintain face-to-face contact at least every 30 days with each assigned child in the current residence (foster home, facility, or other primary residence of the child).
10. Maintain face-to-face contact at least every 30 days with each parent for all cases in which the child's goal remains reunification.
11. Initiate visitation with separated families to commence within 7-10 days of the case being accepted, and continue with regular visits as determined by the case plan. Arrange for ongoing family and sibling visitation as per Statute, Rule, policy and contractual requirements.
12. Document any inability to complete contacts at the required levels.
13. Provide a written assessment of each child and family and a case plan within 20 working days of receiving the case or by the time of the case plan conference and/or hearing.
14. Complete assessments and case plans in accordance with contract and statutory requirement, insuring inclusion of the entire family.
15. Provide evidence through case record documentation that assessments are comprehensive and complete.
16. Develop and maintain concurrent planning with each appropriate case.
17. Assure that all case planning activities are individualized and use a strength-based approach. Case plans must also be geared to allegations or findings related to the dependency petition or termination of parental rights (TPR) petition, as well as to Family assessment.
18.  

1. h

   Participate in Permanency Staffings for all children in OHC no later than the 8th of the
2. Month of removal and every six months thereafter until permanency has been obtained
3. Complete ongoing and timely case plan updates, family support plans, comprehensive psychosocial assessments and referrals within or outside the Community Based Care Program. NOTE: The case plan is designed and implemented through a collaborative approach that begins at intake, addresses the child's and his/her biological family's unique needs, and involves the regular participation of the child, biological parents, foster parent or relative caregiver, siblings, extended family, and others central to the child's well-being as appropriate.
4. Provide evidence through case record documentation that case plan goals are objective and measurable; and provide evidence through case record documentation of clients program or lack of progress toward meeting goals of case plan.
5. Monitor and review case plans through monthly documented supervision with supervisor.
6. Assure that the case record documentation is clearly legible, kept up to date from intake through termination, and contact entries are made into the data system within 48 business hours of contact with the person served.
7. Assure that parents, relative and non-relative caregivers and guardians, and/or foster parents receive a copy of the case plan for each child in their care.
8. Conduct ongoing searches for absent parents and relatives. Parent searches must continue unless/until specifically discontinued by the court. If found, complete appropriate background screenings and home studies if placement is being considered.
9. Attend all court proceedings regarding assigned cases.
10. Prepare reports and documents required for court proceedings to allow for supervisory review, approval and delivery to the State Attorney's Office. At least 10 business days before the court date, meeting statutory requirements.
11. Properly file changes in the case plan in advance with the court and the State Attorney's Office.
12. Assure all services including, but not limited to, transportation for children and family members, outpatient therapy, in-home counseling, Comprehensive Behavioral Health Assessment recommendations, developmental services, substance abuse treatment, parenting education classes, domestic violence prevention education, child care and day treatment services are provided and utilized in accordance with the case plan, including instruction for the family on how to access transportation services.
13. Provide referrals and follow up monitoring to assure preventive medical and dental care.
14. Provide referrals and follow up monitoring to assure emergency and ongoing medical and dental needs of clients are addressed.
15. Assure every child is screened and assessed for educational needs. This requirement can be met through the completion of the comprehensive behavior health assessment as outlined in 65C.28.014.
16. Provide referrals and monitor ongoing educational services to assure child's needs are met.
17. Make recommendations , modify family visitation, change permanency goal, reunite the family, recommend placement changes/modifications, reduce the number face-to-face contacts by the team or close the case as appropriate adhering to ECA staffing guidelines and all applicable policies and procedures.
18. Participate in and lead the discussion during case review staffings, as related to assigned cases in accordance with all applicable policies, procedures, administrative codes, State and Federal regulations. A case review staffing must incorporate all appropriate parties to include the biological parent or legal custodian, foster parent, Guardian ad Litem, therapist, ECA representative (if applicable), and child when appropriate, and any others directly involved with the case.
19. Provide a summary of the case when the child's permanency goal becomes adoption, including background of the birth parents, family history, assessment of child, current medical information, the whereabouts of any siblings and court orders/documents.
20. Provide ongoing support and training to foster parents, birth parents and other team members, ensuring service needs are met and contributing to the stability of placement for children.
21. Participate in emergency on-call services, including face-to-face, on-site services that include crisis care/intervention services for eligible children as assigned to meet client needs. This system includes responsiveness to medical, mental health, dental, transportation and other situations that require authorization for treatment.
22.  

Independent Living Case Management Service Tasks

1. Ensure all children who enter licensed care age 13 and above or who turn age 13 while receiving services are referred to Camelot Community Care (the Independent Living Provider Agency for Circuit 6) through completion of the Independent Living Referral Form within 30 days of their 13111 birthday or within 30 days of adjudication and placement in foster care for those teens ages 13 and older. Camelot Care will assist in teaching and preparing teens in foster care to take responsibility for becoming self- sufficient young adults. The Case Manager will remain as the primary point of contact for all teens ages 13 to 17 with Camelot Community Care providing support, resources, and assistance for Independent Living specific activities.
2. Ensure case transfer to Camelot Community Care for all children turning age 18 that are eligible for continued services under the contract.
3. Work with Camelot community Care in the scheduling of all Independent Living staffings.             Independent Living staffings are to be completed annually at 13 and 14 years of age, at least once every six months between the ages 15 and 17, at 17 years and 1 month and 17 and 17 1/2 years old.
4. Provide and/or arrange for transportation so that teens may attend activities and access necessary services. These activities and services may include life skills training, educational activities, vocational training, legal services, social, cultural, leisure, religious and recreational activities.
5. Notify Camelot Community Care of any change of placement or legal status.
6. Obtain all necessary documentation for inclusion in the Case Plan and Judicial Reviews.
7. Facilitate and follows up on all Camelot Community Care referrals to service providers to ensure that needed services are provided in a timely manner (i.e. Mental health and substance abuse counseling; life skills classes, including credit management and preventive health activities; parenting classes; job skills training; temporary financial assistance; and those services necessary to prevent homelessness).

Administrative Duties

1. Maintain clear and concise documentation for services within the established time frame and standards per statute, and Community Based Care Policies and Procedures. Provide complete documentation for services rendered within established time frames, including daily log, progress notes, assessments and case plans, and other required documentation.
2. Complete client transfers, referrals, summaries, closings, reports, authorization for release of information and other forms according to Organization and Program policies and procedures.
3. Maintain established caseload productivity requirements. Maintain established standards for direct client contact.
4. Maintain client confidentiality according to established policies, federal and state statutes. See Performance Standards.
5. Complete assigned paperwork in compliance with standards, including time sheets, mileage logs, leave request, client' records, client appointments and management information system.
6. Provide quality services to clients and families as evidenced by assessment of services, client satisfaction surveys and the quality improvement system.
7. Maintain client's contact information and evacuation plan in the event of a natural disaster and must have availability for contact for self during such natural disaster.
8. Complete all required foster care services forms within established time frames and in accordance with the contract and Appendix ECA-N including, but not limited to: time studies, child services and child data collection forms.
9. Complete documentation for closed records within 20 working hours of case closure approval and return closed cases to Eckerd Community Alternatives Records Room for storage.
10. Complete necessary documentation to comply with revenue maximization requirements including, but not limited to: case plan, judicial review, IV-B, IV-E; IV-A and Relative Caregiver documentation.
11. Enter data/progress notes or other required information into state and Eckerd Community Alternatives Information Systems as required by the Community Based Care Policies and Procedures.
12.  

Staff Development

1. Formulate and update annually a plan which appropriately addresses performance objectives and the responsibilities of the position.
2. Participate in educational training activities aimed at building job related skills and knowledge as needed and required.
3. Must attend required initial Child Safety and Family Preservation Training and demonstrate required program specific knowledge by successfully completing the post test.
4. Employment will not be continued if the employee does not successful pass the test. 
5.  

SECONDARY RESPONSIBILITIES:

1. Comply with all agency policies and procedures including, but not limited to, the agency attendance policy, code of conduct, and ethics policy
2. Must not present a direct threat to the safety or health of the employee or others
3. Attend trainings as required
4. Maintain effective working relationships with co-workers
5. Effectively and consistently follow through with assignments in the designated time frame
6. Maintain consumer confidentiality according to state law, professional standards, and agency policy
7. Promote and maintain a professional attitude at all timesACCESS TO PROTECTED HEALTH INFORMATION: 
8. Will be knowledgeable in and practice all policies and procedures related to privacy and security practices cited in the Health Insurance Portability and Privacy Act (HIPPA) applicable to my program and position.
9.  

EDUCATION EXPERIENCE/REQUIREMENTS:

Must be certified as a Child Welfare Professional.   At least two (2 years' experience with in human services or child welfare programs with a Bachelor's degree in social work or a related area.    Master's degree in social work or a related area with at least (2) years' experience in human services or child welfare programs.

KEY PERFORMANCE STANDARDS

The employee will comply with or maintain:

1. All Organization policies and procedures especially those dealing with confidentiality according to state laws, professional and contractual standards, and HIPAA regulations
2. A high level of accuracy with data processing
3. Positive relationships with all employees and clients.
4. A professional attitude at all times
5. A work ethic that insures effective and consistent completion of tasks
6. Answer telephones promptly and in an appropriate manner using tact and courtesy. Apply knowledge of the Organization's programs and resources in taking messages and giving information. This will involve routing emergency calls to the proper personnel, quickly and efficiently.
7. Must not present a direct threat to the safety or health of self or others.
8. Remain current on training and documentation requirements.. Promote a culture of continuous quality improvement.
9. Supports and adheres to the five client promises.

SAFETY EQUIPMENT / PROCEDURES

Employee is required to:

1. Maintain the safety of self and others at all times
2. Complete all mandatory Health, Safety and Emergency Preparedness Trainings
3. Wear seat belts while driving on organization business, and follow all corporate safety policies and procedures.

BASIC STANDARDS OF PERFORMANCE:

1. Arrives to work on time, uses sick and annual leave according to established policies, completes paperwork and projects within deadlines.
2. Exhibits willingness to assist colleagues, assumes additional responsibilities willingly, works varying hours to meet client accessibility and recommends program changes and improvements.
3. Maintains an overall work attitude of cooperation and professionalism in all interactions with agency staff and community professionals. Communicates and interacts appropriately with colleagues. Follows through with paperwork to ensure smooth operations with Agency and CBC.
4. Conducts self in a professional manner with colleagues, peers, and clients. Demonstrates professional behavior toward clients consistent to the enhancement of the client's dignity and well-being. Upholds established policies and professional standards of conduct.
5. Attendance and punctuality are prerequisites of satisfactory performance.
6. There will be compliance with all company policies and procedures.
7. Obtain familiarity with company mission and adherence to the company's philosophy of continuity of quality care.
8. There will be satisfactory completion of primary and secondary duties and responsibilities of the position as required by    
9. management and supervision.
10. Meet the minimum requirement and demands of the position, including funding goals and objectives.

PHYSICAL DEMANDS/WORK ENVIRONMENT/OTHERS:

1. To sit for long periods of time often while performing data entry.

1. To manipulate charts weighing 3 pounds from horizontal and vertical filings systems, lift them vertically to arm's length and to bend to lowest filing cabinets and drawers for filing purposes.
2. To view computer screens for long periods of time
3. To monitor and prioritize several concurrent activities.
4. To perform various duties via telephone conversations.
5. To use analytical skills when making decisions.
6. To adapt quickly to change.
7. Requires a flexible schedule, including evening hours and week-ends.
8. May be subject to air-conditioned environment on a daily basis.
9. May be dealing with potentially dangerous situations/clients.
10. May frequently be subject to extreme heat, sunlight and humidity.
11. Requires providing services in the homes of families and/or other community settings.
12. Requires ability to function effectively in a smoke-free workplace.
13. Must be able to lift small children (up to 40 pounds).
14. There may be potential exposure to communicable diseases.
15. Must possess an ability to work under stressful client situations.
16. Must possess an ability to work in the field at any given time.

Current Openings for Child Safety QM Trainer Jobs at Directions for Living

Job Title	Department	Location	Closing Date	Employment Type

Get Notified of New Jobs at Directions for Living