Care Coordinator

POSITION SUMMARY:

Care Coordinator is to work in partnership with the Pinellas County Sheriff's' Office (PCSO) providing crisis intervention, outreach and linkages/referrals to adults, children, and families. The Care Coordinator will be responsible to work in partnership with the PCSO MHU providing assistance in the initial contacting of identified consumers and engage the consumer for the purposes of linking the consumer to the Pinellas Integrated Care, (PIC) team and participation in PIC and other mental health unit meetings. The Care Coordinator will work to engage the consumers and refer to the PIC team or other appropriate service provider.  Care Coordinator will work in conjunction with the Deputies to answer mental health calls, follow-up if necessary with field visits, provide, crisis intervention and case management to the target population of individuals having a significant amount of recent interactions and/or an extensive history of contacts with the PCSO or other law enforcement officers. The Care Coordinator will provide follow up engagement services with the expressed purpose of ensuring that the individuals are connected to the PIC team and remain engaged with the consumer for additional follow up until they are connected to the PIC team. Follow up with uninterested consumers and effectively building rapport to seek consumer engagement is a key component of this position. The Care Coordinator will participate in case management reviews, as a team to determine appropriate next steps for the consumer. The Care Coordinator will be located with PCSO and will be providing services in the community. Minimum of a bachelor's degree in a social science or mental health course of study and to be referred to as a Care Coordinator.  Candidates should have a flexible schedule to work in partnership with the assigned Deputy.

PRIMARY RESPONSIBILITIES:

l Direct Services

1. Establish and maintain effective rapport with clients and maintains high satisfaction rate with clients and families served.
2. Provide assistance in the initial contact of identified consumer, engage consumers for the purpose linking the consumer to PIC team.
3. For those consumers that need direct referral to DFL the Care Coordinator will complete the intake paperwork to expedite services.
4. Ensures that all documentation of contacts, attempted contacts, service referral and follow ups exhibits sound behavioral health judgment, identifies client success/improvements or issues and identifies client participation in the service process.
5. Conducts thorough client interviews/evaluations exhibiting accuracy and thoroughness of assessment and referral skills.
6. Maintain continuity of contact with clients as appropriate to their service plans.
7. Maintain a level of direct service of 67% of paid hours.
8. Completes all required intake paperwork within required timeframe of 24 hours (as applicable).
9. Involve significant others of clients in their treatment as appropriate.
10. Provides behavioral health interventions, utilizing flexibility in approach, maintenance of appropriate boundaries, and sound behavioral health principles.
11. Manage caseload appropriately and demonstrate complete and timely follow-up, closing cases as directed by the team.
12. Adhere to Organization policies, professional/ethical standards and legal requirements regarding behavioral health practice.          
13. Linking consumers primarily to the Pinellas Integrated Care, (PIC) team or other agency providers as deemed appropriate.
14. Transport clients as needed and required in personal vehicle as part of service provision.
15. Visit or work at sites outside the office as needed or required for service provision (including home or school) and provide own safe transportation to such locations.
16. Demonstrate cultural competency in service provision including recognition of any unique aspects of persons served.

Quality Assurance Measures

1. Comply with all corporate policies and procedures.
2. Ensure that client records are entered and maintained in the electronic or paper health records system, according to corporate policies and procedures.
3. Develop and demonstrate cultural competency in service provision to the diversity of persons served.
4. Develop and maintain excellent customer service standards.
5. Demonstrate achievement of productivity standards of specific job assignment, program, department and corporate standards.
6. Maintains confidentiality in compliance with HIPAA privacy regulations and maintains security of both electronic and paper client documents.
7. Demonstrate understanding of job responsibilities and scope of work; knowledge and use of policy and procedural regulations.
8. Demonstrate competency in all aspects of the job and exhibit ability to learn and apply knowledge to solve complex problems.
9. Complete all notes, plans, reports, projects or other required documentations within the specified time frame per corporate policy and contractual obligation and reports delays or deficiencies in a timely manner to the supervisor for immediate corrective action.

1. Demonstrate timeliness and punctuality for meetings, trainings and communications as required to supervisor/ designee about schedule changes.

1. Adhere to corporate standards regarding correct and thorough completion of forms, records and documentation.
2. Maintain ethical and legal standards and professional boundaries with Co-workers, clients and families; demonstrates compliance with corporate, program, legal and funding requirements and communicate any concerns regarding ethical, legal or quality standards and practices per corporate policy.

Personal Staff Development

1. Formulate and update annually a personal Staff Development plan which appropriately addresses personal goals and the responsibilities of the position.
2. Participate in educational training activities aimed at building job related skills and knowledge.
3. Demonstrates competency in utilizing electronic records system.
4. Pursues continuing education and development opportunities; Maintains necessary credentials/licensure to perform job; Completes corporate and grant/funder training in a timely manner.

SECONDARY RESPONSIBILITIES:

1. Comply with all agency policies and procedures including, but not limited to, the agency attendance policy, code of conduct, and ethics policy
2. Must not present a direct threat to the safety or health of the employee or others
3. Attend trainings as required
4. Maintain effective working relationships with co-workers
5. Effectively and consistently follow through with assignments in the designated time frame
6. Maintain consumer confidentiality according to state law, professional standards, and agency policy
7. Promote and maintain a professional attitude at all times

ACCESS TO PROTECTED HEALTH INFORMATION:

Will be knowledgeable in and practice all   policies and procedures related to privacy and security practices cited in the Health Insurance Portability and Privacy Act (HIPPA) applicable to my program and position.

EDUCATION EXPERIENCE/REQUIREMENTS:

1. Minimum of a bachelor's degree in a social science or mental health course of study.
2. Must have sufficient behavioral health knowledge to provide intervention with adults and children who manifest a range of psychopathology, utilizing various approaches including, trauma informed care and motivational interviewing. 
3. Must have previous experience in working with high risk children and adults in the community setting.

KEY PERFORMANCE STANDARDS

The employee will comply with or maintain:

1. All Organization policies and procedures especially those dealing with confidentiality according to state  laws, professional and contractual standards, and HIPAA regulations
2. A high level of accuracy with data processing
3. Positive relationships with all employees and clients.
4. A professional attitude at all times
5. A work ethic that insures effective and consistent completion of tasks
6. Answer telephones promptly and in an appropriate manner using tact and courtesy. Apply knowledge of the Organization's programs and resources in taking messages and giving information. This will involve routing emergency calls to the proper personnel, quickly and efficiently.
7. Must not present a direct threat to the safety or health of self or others.
8. Remain current on training and documentation requirements. Promote a culture of continuous quality improvement.
9. Supports and adheres to the five client promises.

SAFETY EQUIPMENT / PROCEDURES

Employee is required to:

1. Maintain the safety of self and others at all times
2. Complete all mandatory Health, Safety and Emergency Preparedness Trainings
3. Wear seat belts while driving on organization business, and follow all corporate safety policies and procedures.

BASIC STANDARDS OF PERFORMANCE:

1. Arrives to work on time, uses sick and annual leave according to established policies, completes paperwork and projects within deadlines.
2. Exhibits willingness to assist colleagues, assumes additional responsibilities willingly, works varying hours to meet client accessibility and recommends program changes and improvements.
3. Maintains an overall work attitude of cooperation and professionalism in all interactions with agency staff and community professionals. Communicates and interacts appropriately with colleagues.  Follows through with paperwork to ensure smooth operations with Agency and CBC.
4. Conducts self in a professional manner with colleagues, peers, and clients. Represents the Agency in community meetings with a high level of professionalism.
5. Demonstrates professional behavior toward clients consistent to the enhancement of the client's dignity and well-being.  Upholds established policies and professional standards of conduct.
6. Attendance and punctuality are prerequisites of satisfactory performance.
7. There will be compliance with all company policies and procedures.
8. Obtain familiarity with company mission and adherence to the company's philosophy of continuity of quality care.
9. There will be satisfactory completion of primary and secondary duties and responsibilities of the position as required by
10. Meet the minimum requirement and demands of the position, including funding goals and objectives.

PHYSICAL DEMANDS/WORK ENVIRONMENT/OTHERS:

1. Requires a flexible schedule with the ability to work 12 hour days if required.
2. Requires reliable transportation.
3. Is subject to air-conditioned environment on a daily basis.
4. May be dealing with potentially dangerous situations/consumers.
5. Requires ability to function effectively in a smoke-free workplace.
6. Must provide transportation for required consultative activities.
7. May be exposed to contagious conditions and communicable diseases, including but not limited to AIDS/HIV, staph, hepatitis, rubella, tuberculosis, cytomegalovirus, and blood borne pathogens, lice and scabies.
8. Requires maintenance of a clear driving record, vehicle insurance and inspections if transporting clients.

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