Adult Outpatient Supervisor - SAMHSA

These positions will be associated with our new SAMHSA grant funded program, Assisted Outpatient Treatment.

The program is an intensive wraparound approach to treat individuals who are not following voluntary outpatient treatment resulting in frequent Baker Acts/Arrests due to their mental health issues.

In this program, individuals are court ordered into a 90 day intensive program with the projected outcome that they will be successfully graduated to voluntary outpatient for ongoing support.

POSITION SUMMARY:

This is a responsible supervisory position providing leadership for an outpatient treatment program serving and adults with mental health problems.  It requires management and supervisory skills, and clinical expertise.  This position provides oversight adult services programs at all service locations.

PRIMARY RESPONSIBILITIES:

Administrative/Supervisory Responsibilities

1. Ensures adequate staff coverage for all Program activities.
2. Ensures that productivity levels of staff are adequate, relevant to the Director of Clinical Services expectations.
3. Reviews statistics and program reports on an ongoing basis and takes appropriate corrective actions as needed.
4. Monitors progress and ensures achievement of each program's goals and objectives through the development and monitoring of an annual Quality Center Plan.
5. Participates in the process of program planning as appropriate and requested by the Director of Clinical Services.
6. Ensures that client records are maintained with compliance.
7. Provides onsite clinical services to clients.

1. Ability to partner across the organization with multiple departments through the exchange of data, information, and frequent communication.

Clinical Responsibilities

1. The Supervisor will provide clinical case review.
2. Develops accurate and complete clinical evaluations of client.
3. Insures development and updates of realistic treatment plans with client and their families as required and ensures that all documentation exhibits sound clinical judgment, identifies client progress, strengths and issue and documents client participation in the service process.
4. Conducts thorough client interviews exhibiting accuracy and thoroughness of assessment and referral skills.
5. Ensure the clinic manages caseload appropriately, establishes and maintains effective rapport with clients; engages clients in services and responds and coordinates appropriate referrals in a timely manner.
6. Provides clinical interventions, utilizing flexibility in approach, maintenance of appropriate boundaries, and sound psychotherapeutic principles.
7. Insures that all required clinical and administrative paperwork is completed within required time frames.
8. Adheres to Organization policies, professional standards and legal requirements regarding clinical practice.
9. Insures that monthly peer reviews are completed
10. Provides Direct Services to consumers as required by Director of Clinical Services.
11. Maintain confidentiality in compliance with HIPAA privacy regulations and maintains security of both electronic and paper client documents.
12. Develop and demonstrate cultural competency in service provision to the Diversity of persons served.

Personal Staff Development

1. Formulate and update annually performance objectives which appropriately addresses personal goals and the responsibilities of the position
2. Pursues continuing education and development opportunities; maintains necessary credentials/licensure to perform job; completes corporate and grant/funder training in a timely manner.
3. Demonstrates competency in utilizing e-learning system.
4. Demonstrates competency in utilizing electronic records system as needed and appropriate.
5. Completes all required E-learning and mandatory trainings as required.
6. Evaluates staff compliance with completion of all required annual e-learning and mandatory trainings.
7. Completes employee 90 day and annual performance evaluations as required.
8. Facilitates or ensures that regular staff meetings are being held in accordance with agency policies and procedures. 

SECONDARY RESPONSIBILITIES:

1. Comply with all agency policies and procedures including, but not limited to, the agency attendance policy, code of conduct, and ethics policy.
2. Must not present a direct threat to the safety or health of the employee or others.
3. Attend trainings as required.
4. Maintain effective working relationships with co-workers.
5. Effectively and consistently follow through with assignments in the designated time frame.
6. Maintain consumer confidentiality according to state law, professional standards, and agency policy
7. Promote and maintain a professional attitude at all times.

ACCESS TO PROTECTED HEALTH INFORMATION:

Will be knowledgeable in and practice all   policies and procedures related to privacy and security practices cited in the Health Insurance Portability and Privacy Act (HIPPA) applicable to my program and position.

EDUCATION EXPERIENCE/REQUIREMENTS:

1. Master's Degree in Human Services Field. Florida licensure required as an LMHC, LMFT or LCSW.
2. Must have leadership and management skills
3. Must obtain and maintain CPI certification.
4. Must understand program cost center budget process.
5. Must maintain appropriate balance between autonomous functioning and the use of supervisory support.
6. Must have sufficient administrative knowledge to provide quality leadership for personnel of varied degrees of experience and training, must have sufficient clinical knowledge to provide clinical intervention with adults who manifest a range of pathology utilizing various treatment approaches, and to provide clinical supervision to assigned staff.
7. Minimum three years relevant experience.

KEY PERFORMANCE STANDARDS

The employee will comply with or maintain:

1. All Organization policies and procedures especially those dealing with confidentiality according to state  laws, professional and contractual standards, and HIPAA regulations
2. A high level of accuracy with data processing
3. Positive relationships with all employees and clients.
4. A professional attitude at all times
5. A work ethic that insures effective and consistent completion of tasks
6. Answer telephones promptly and in an appropriate manner using tact and courtesy. Apply knowledge of the Organization's programs and resources in taking messages and giving information. This will involve routing emergency calls to the proper personnel, quickly and efficiently.
7. Must not present a direct threat to the safety or health of self or others.
8. Remain current on training and documentation requirements.. Promote a culture of continuous quality improvement.
9. Supports and adheres to the five client promises.

SAFETY EQUIPMENT / PROCEDURES

Employee is required to:

1. Maintain the safety of self and others at all times
2. Complete all mandatory Health, Safety and Emergency Preparedness Trainings
3. Wear seat belts while driving on organization business, and follow all corporate safety policies and procedures.

BASIC STANDARDS OF PERFORMANCE:

1. Arrives to work on time, uses sick and annual leave according to established policies, completes paperwork and projects within deadlines.
2. Exhibits willingness to assist colleagues, assumes additional responsibilities willingly, works varying hours to meet client accessibility and recommends program changes and improvements.
3. Maintains an overall work attitude of cooperation and professionalism in all interactions with agency staff and community professionals. Communicates and interacts appropriately with colleagues.  Follows through with paperwork to ensure smooth operations with Agency and CBC.
4. Conducts self in a professional manner with colleagues, peers, and clients. Demonstrates professional behavior toward clients consistent to the enhancement of the client's dignity and well-being.  Upholds established policies and professional standards of conduct.
5. Attendance and punctuality are prerequisites of satisfactory performance.
6. There will be compliance with all company policies and procedures.
7. Obtain familiarity with company mission and adherence to the company's philosophy of continuity of quality care.
8. There will be satisfactory completion of primary and secondary duties and responsibilities of the position as required by

management and supervision.

9. Meet the minimum requirement and demands of the position, including funding goals and objectives.

PHYSICAL DEMANDS/WORK ENVIRONMENT/OTHERS:

1. Requires a flexible schedule including evening hours.
2. Requires reliable transportation.
3. Is subject to air-conditioned environment on a daily basis.
4. May be dealing with potentially dangerous situations/consumers.
5. Requires ability to function effectively in a smoke-free workplace.
6. Must provide transportation for required consultative activities.
7. May be exposed to contagious conditions and communicable diseases, including but not limited to AIDS/HIV, staph, hepatitis, rubella, tuberculosis, cytomegalovirus, and blood borne pathogens, lice and scabies.
8. To supervise multiple clinical staff and programs.
9. To drive own vehicle to meetings and Program activities.
10. To stay calm and follow procedures in an emergency.
11. To de-escalate agitated clients.
12. To monitor both non-verbal and verbal communications and behavior.
13. To communicate verbally with consumers and co-workers and listen to their communications.
14. To pull files from filing systems
15. To sit and stand for long periods of time.
16. To have the stamina to keep pace in a rapidly moving and fast paced atmosphere.
17. To monitor clients through visual and auditory means.
18. To have knowledge of wide range of effective therapeutic interventions and treatment models for adults and children, including Family Wraparound, DBT, TFCBT, CPT and Co-Occurring Disorders treatment.
19. To monitor and prioritize several concurrent activities.
20. To read and speak English correctly.

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