Directions for Living
  • 26-Apr-2018 to 11-May-2018 (EST)
  • Clearwater
  • Clearwater, FL, USA
  • Full Time

 The Specialist participates in billing process and data entry design to insure billing and claim accuracy, regulatory compliance and maximum collection of revenue in the behavioral health industry. The Billing Specialist processes cash payment and posts payor remittances, and performs routine account receivables follow-up work. The Specialist provides high quality information and support that enhances the overall quality of Directions For Living services, and creates positive interactions between staff, clients and other key stakeholders by insuring accurate and timely collection, processing and reporting of financial or compliance information.


  • Submits paper and e-claims on a minimum weekly basis and as often as required or as directed by the Billing Supervisor or designee.
  • Works in conjunction with the Access Coordinator to ensure accurate posting of services for funded clients. 
  • Creates invoices necessary for invoicing and reporting of services.
  • Maintains all necessary tracking reports.
  • Mails client statements on a minimum quarterly basis, preferably on a monthly basis.
  • Reports in a timely manner all client and insurance billing, statement, and payment and reimbursement irregularities, omissions and/or errors to the Billing Supervisor, Providers, and other stakeholders for corrective action.
  • Identifies areas of billing, remittance and cash posting, claims submission and statement generation, and accounts receivables process improvements and submits recommendations to the Billing Supervisor, Providers, reimbursement staff and other stakeholders.
  • Implements and monitors all aspects of billing and reimbursement corrections, modifications and additions on an as needed basis.
  • Maintains relevant claim, self-pay and remittance data in the billings systems.
  • Updates CMS1500 and/or 837 claim form and remittances whenever such data is updated by the AMA, CMS or any other regulatory agency.
  • Works with Billing Supervisor to produce and maintain agency and provider enrollment and credentialing data.

Perform quality review of:

  • All claims, client statements, remittance and collection transactions processed through the billing system;
  • Works under the direction of the Director and/or Billing Supervisor in maintaining coding integrity (CPT4, ICD9/10 and HCPCS) in all relevant data systems including making corrections on claims and client statements, as needed, and reporting errors to the stakeholders;
  • Periodically reviews claims and statement process as well as remittance and collection posting processes for all accounts with open balances.
  • Advises the department head of any and all client payment, reimbursement and accounts receivable follow-up issues;
  • Evaluates and resolves system problems as it relates to client accounts;
  • Under the direction of the Billing Supervisor, updates accounts to ensure compliance with Federal, State, County and Municipal rules and regulations;
  • Reviews, coordinates, and updates all payor and client billing methodologies to insure an accurate, timely and compliant billing processes;
  • Recommends and implements, upon approval by the Billing Supervisor, all Medicare and Medicaid changes to claim submission and client billing processes;
  • Prepares meaningful monthly client account and remittance utilization and A/R reports;
  • Demonstrates continuous effort to improve client billing, claims submission, remittance posting and accounts receivables operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.


Some college education preferred.

  • Minimum of 1-2 years of direct experience with Medicare, Medicaid, HMO and Third Party billing and remittance processes, preferably in Mental Health required.
  • Strong knowledge of coding and billing processes.
  • Experience processing cash posting
  • Experience with medical or clinical billing software. Preference Avatar
  • Strong knowledge of Florida Medicaid and the Medicare Part B programs in regard to billing, claim submissions, claims appeals, remittances, coding guidelines, statutes, rules and regulations.
  • Knowledge of CPT, HCPCS and ICD-9/10CM coding terminology and usage and documentation requirements


  • Proficient in Microsoft Excel, Word and Outlook.
  • Accurate keyboard / data entry skills


  • Must have a customer service approach and be able to deal with stakeholders assertively but respectfully when needed.
  • Must work well as a team member and be able to successfully integrate ideas from all sources into regular work requirements
  • To communicate clearly and distinctly in English both orally and in writing
  • Excellent organizational and time management skills.



Smoke Free Campus



Directions for Living
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